Software Developer, Concorde Gateway, Full Stack

Software Developer, Concorde Gateway, Full Stack Location: Waterloo, ON, Canada

Experience Level: Mid

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Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree.
• 2 years of experience with data structures or algorithms.
• Experience with generative AI, large language models (LLMs), or conversational AI systems in the development of AI agents or agentic frameworks.

Preferred Qualifications

• Master's degree or PhD in Computer Science or related technical fields.
• Experience developing accessible technologies.
• Experience building or integrating with communication systems (e.g., telephony, WebRTC, chat) and AI agents.
• Experience contributing to complex, cross-functional projects.
• Experience building highly available, low-latency, and scalable distributed systems for real-time communication.

About the Job Google's software developers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale and extend well beyond web search. We're looking for software developers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design, and mobile; the list goes on and is growing every day. As a software developer, you will work on a specific project critical to Google's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our software developers to be versatile, display leadership qualities, and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

Building Enterprise Products With AI agents that move beyond thinking to doing, owning, and automating workflows is shifting enterprise work from human-centric processes to agentic, outcome-driven execution. Our team is a part of this shift, building a way that connects next-generation AI agents to users. We are responsible for the cloud-based "last-mile" integrations that power seamless, intelligent conversations across all chat and voice surfaces.

This is where the power of generative AI directly meets the customer, and we are responsible for making that experience reliable, scalable, and intelligent.

In this role, you will contribute to the first-party development of our core integration platforms. You will help define the future of customer interaction, being part of a team managing applied AI in a fast-paced, innovative environment.

The Cloud Applied AI (AAI) powers business growth with Gemini Enterprise. Our portfolio includes Gemini Enterprise for Customer Experience (Shopping Agent, CX Agent Studio, Agent Assist, Vertex AI Search - Commerce, Customer Experience Insights), along with other vertical and domain packaged solutions. We enable high adoption and speed to value by building solutions that are quickly deployed, delivering new 0-to-1 capabilities with startup agility.

Team members operate at the forefront of AI, collaborating directly with model builders with unprecedented speed. Join us to work on cutting-edge projects and shape the future of AI in a fast-paced, collaborative, and impactful environment.

Salary:

The Canada base salary range for this full-time position is CAD 150,000-154,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Drive the end-to-end development of our cloud-based communication systems integrations for AI agents.
• Define and deliver the technical designs for integrating our AI agents into a unique ecosystem of first-party and third-party chat and voice surfaces.
• Grow in an action-oriented and agile environment to accelerate development and execution in a rapidly evolving domain.
• Collaborate closely with Product Management, UX, and AI research teams to define requirements and deliver an excellent, AI-powered customer support experience.
• Apply your domain expertise in telephony, chat, or generative AI to guide product direction and navigate complex technical trade-offs.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.