Dawn InfoTek Inc.Dawn InfoTek Inc. is a professional IT consulting firm that partners with major financial institutions, investment firms, and government organizations. We are dedicated to delivering cutting-edge consulting services and recruiting top IT talent across all levels for our clients.
We are currently seeking a Technical Environment Support Engineer to join a dynamic development team supporting one of our major financial clients.
Hybrid (3 days in office)
2 days – Downtown Toronto & 1 day – North York
Role SummaryThe Technical Environment Support Engineer is responsible for ensuring the stability, performance, and availability of QAT and non-production environments across complex enterprise platforms.
This role leads incident triage and resolution, performs advanced technical troubleshooting, and serves as a key liaison between application teams, infrastructure teams, and external partners.
Exceptional communication skills and strong ownership are essential to drive timely issue resolution and continuous improvement.
3+ years of experience supporting QAT and non-production environments in enterprise-scale systems
Strong experience handling, prioritizing, and resolving incidents and service requests using tools such as JIRA and ServiceNow
Proven ability to analyze system, application, and infrastructure logs to diagnose and resolve issues
Solid understanding of APIs, endpoints, and service integrations
Hands-on experience with Dynatrace, OpenShift, ELK stack, and AWS
Ability to lead incident triage, escalation, and root cause analysis activities
Extremely strong communication skills, with the ability to collaborate effectively with multiple internal and external teams
Strong sense of ownership, accountability, and reliability in a fast-paced support environment
Hands-on coding or scripting experience (e.g., Java, Python, Shell, PowerShell)
Experience supporting cloud-native, containerized, or microservices-based architectures
Familiarity with CI/CD pipelines, deployment processes, and release management
Prior experience in financial services or other highly regulated environments
Experience creating and maintaining runbooks, operational documentation, and knowledge articles in Confluence
Experience mentoring junior engineers or providing technical leadership
Bachelor's degree or Diploma in Computer Science, Information Technology, Engineering, or a related field
¿Te interesa este puesto?