Technical Operations Representative

Technical Operations Representative (GPU Infrastructure)

Type: Full-time | Setting: Onsite | Location: Toronto, ON

About Arc Compute

Arc Compute designs and deploys software-defined, 100% GPU-enabled AI infrastructure. We deliver modular 1–5MW facility buildouts and turnkey GPU clusters (8–64 nodes), deployed globally and engineered for sustained performance and scale.

Our team manages the full lifecycle -architecture, hardware procurement, deployment, software-defined orchestration, and continuous optimization.

We work with data centers, enterprises, institutions, and Series A–E companies reducing cloud GPU spend and building dedicated AI infrastructure.

The Role

We are hiring a Technical Operations Representative to oversee managed services and support technical sales for Arc Compute's turnkey GPU infrastructure.

This role is split roughly 50/50 between operational oversight of our outsourced managed services team and hands-on technical sales engineering. It's a hybrid position, part infrastructure steward, part technical advisor to prospects and customers.

You're not doing the day-to-day support yourself. You're ensuring the team that is does it right, and you're the technical voice when Arc Compute walks into a prospect's room to explain why their infrastructure should be GPU-native, not cloud-leased.

What You'll Do

Managed Services Oversight

• Act as the technical lens on outsourced managed service provider; review tickets, escalations, and incident reports.
• Monitor SLA compliance and service quality; flag gaps, push back on inadequate fixes, escalate when needed.
• Coordinate with the MSP on capacity planning, patching schedules, and infrastructure health reviews.
• Maintain and evolve internal runbooks and SOPs so the managed services team has clear, accurate guidance.
• Conduct regular reviews of system performance, uptime, and incident trends — and drive continuous improvement.
• Serve as the bridge between Arc Compute's engineering team and the outsourced operations provider.

Technical Sales Engineering

• Support the sales team on technical deep-dives with prospective clients evaluating GPU infrastructure.
• Lead architecture discussions - workload mapping, cluster sizing, capacity calculations, GPU topology.
• Present technical overviews of Arc Compute's turnkey offerings (1–5MW builds, 8–64 node clusters).
• Compare TCO and ROI of dedicated GPU infrastructure vs. cloud GPU providers.
• Write technical sections of proposals and response documents.
• Walk prospects through cluster designs, orchestration stacks, and deployment timelines.
• Participate in discovery calls and technical validation sessions.

What We're Looking For

Core Requirements

• 3+ years of relevant experience working with production infrastructure or technical-facing roles.
• Comfortable serving as a technical authority in customer-facing conversations.
• Strong analytical and troubleshooting mindset - able to diagnose issues and drive resolutions even when you're not the one turning the screw.
• Excellent communication skills - you can explain complex infrastructure concepts to both technical and non-technical audiences.
• Organized and proactive - you can manage both operational oversight and sales support without things slipping.

Technical Experience

• GPU environments or HPC exposure (strong plus).
• Experience managing or coordinating with external service providers / MSPs (plus).

Education

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Equivalent hands-on experience in infrastructure, systems, or technical sales will also be considered.

Profile

• Technical but communicative - comfortable in both infrastructure review and client-facing discussions.
• Execution-oriented with an eye for quality and process.
• Comfortable working in fast-moving, evolving environments.
• Able to switch between operational oversight and sales support seamlessly.

Seniority

• 3+ years of relevant experience working with production systems, infrastructure, or technical-facing roles. Experience with production infrastructure is required.