GoogleTechnical Program Manager III, Cloud Billing Support Location: Waterloo, ON, Canada
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This posting is for a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes.Minimum Qualifications
You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with developers.
The billing support team is responsible for the following areas across Google Cloud Platform (GCP) and Google Workspace (GWS) and enables seamless collaboration with the vendor management organization to drive quality across multiple suppliers and sites for a fully vendorized operation, ensuring playbooks, documentation, training, and other resources are effective and up-to-date. Support >90 active launches annually. Set and achieve motivated targets for deflection and contact rate reduction, requiring deeper engagement and influencing across multiple cross-functional products and other stakeholder teams.
Build tools to proactively identify cases that may get escalated and require immediate attention. When major issues happen, collaborate with the program manager and developer to align on MSA communications, agent communications, corrections, etc. (e.g., SLA credits). Build solutions, queries, and tools to scale the operation.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Canada: $170,000 - $174,000 (CAD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc.
Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
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