Technical Support Engineer

Technical Support / Platform Support Engineer Location: [Toronto ON]

Project Overview Our client is a globally recognized institutional investment management organization managing investments across public and private equity, real estate, infrastructure, fixed income, and other major asset classes.

We are seeking a Technical Support / Platform Support Engineer to provide L1/L2 support for a technology platform, troubleshoot incidents, collaborate with technical stakeholders, and ensure timely resolution of production issues.

Responsibilities

• Provide L1/L2 technical support, troubleshoot platform issues, and manage incidents through resolution.
• Monitor systems, investigate issues, perform root-cause analysis, and escalate complex problems to L3 teams when required.
• Collaborate with application, infrastructure, and business stakeholders to gather information and drive timely issue resolution.
• Support incident and change management processes and maintain detailed technical documentation.

Must-Have Skills

• Git / GitHub
• Strong Linux administration and troubleshooting
• Zabbix monitoring
• ITIL framework and processes
• ServiceNow – Incident & Change Management

Nice-to-Have Skills

• Python – Basic to Intermediate
• JFrog Artifactory
• Atlassian tools – Jira, Confluence/Wiki; user and administrator experience
• Terraform
• Bash / PowerShell scripting
• IBM platforms/tools such as DataStage, UrbanCode, and WebMQ

Key Attributes

• Strong troubleshooting and problem-solving skills
• Good communication and stakeholder management
• Ability to work in a fast-paced production support environment
• Strong attention to detail and ownership of incidents
• Collaborative approach with a focus on service quality and continuous improvement