Customer Service Representative - MCI-Regina - Regina, SK
(2021-11 - 2022-12)
- Listen to customers, understand their needs, and resolve customer issues.
- Utilize systems and technology to complete account management tasks.
- Recognize sales opportunity and apply sales skills to upgrade.
- Explain and position the products and processes with customers
- Appropriately escalate customer dissatisfaction with managerial team
- Ensure first call resolution through problems solving and effective call handling
Cashier - Compass Group Canada - Regina, SK
(2016-09 - 2019-12)
- Operating cash registers, managing financial transactions, and balancing drawers.
- Achieving established goals.
- Increasing in store sales.
- Superior product knowledge.
- Collect payments whether in cash or credit.
- Issue receipts, refunds, change or tickets.
- Resolve customer complaints, guide them, and provide relevant information.
- Track transactions on balance sheets
Cashier - McDonald's - Regina, SK
(2015-06 - 2015-10)
- Performing cashiering duties such as accepting payment forms such as cash, checks, or credit cards, and processing refunds when applicable
- Delivering food orders to customers' tables using a cart or other delivery mechanism
- Maintaining order in the restaurant by monitoring the behavior of customers and intervening if unruly behavior occurs
- Greeting customers as they enter the store and assisting them with locating items on store shelves.
- Accepting cash payments from customers for purchases made in the store or restaurant, including accepting payment for orders placed at a drive-thru window.
- Answering questions about menu items, food preparation, and other topics related to food service.
- Providing change to customers who paid in cash after completing transactions at the register.
- Explaining special offers, promotions, and other products or services available at the restaurant
- Ensuring that all food safety regulations are followed during preparation, cooking, and serving food.
Cashier - Tim Hortons - Weyburn, SK
(2012-08 - 2013-08)
- Take orders, prepare, and hand it to customer.
- Informs customers about our new product and suggests products to upsell.
- Replenish stocks (paper cups, lids, sugar, cream, milk, coffee, tea, syrups etc.)
- Brew coffee according to standards
- Follow FIFO system (First In, First Out)
- Stocking shelves with fresh produce items such as fruits, vegetables, and nuts
- Cleaning and sorting produce items before putting them out for sale
- Operating cash registers to tally purchases and accept payment from customers.
- Stocking refrigerated cases with dairy products such as milk and yogurt.
Sandwich Artist - Subway - Toronto, ON
(2012-06 - 2012-07)
- Taking customer orders and accepting payment via the store POS system
- Preparing food and adhering to customer requests
- always Keeping the work area sanitary and professional
- Actively monitoring food ingredient temperature for safety and quality
- Putting away supplies on truck delivery days.
