Aayush Poudel

Organized and community-minded professional with over 2 years of experience in administrative support, office procedures, scheduling, and customer/community liaison roles, including current supervisory experience in a remote northern community. Skilled in managing competing priorities, maintaining accurate records, and communicating effectively with clients, families, staff, and community partners. Proficient in Microsoft Office Suite and ERP/computer systems, with a demonstrated ability to work with confidentiality and professionalism in fast-paced environments.

Experienced living and working in remote, fly-in communities and committed to identifying client and community needs and connecting them with appropriate services and support.

Retail Sales Supervisor - Two Bay Enterprises - Moosonee, ON

(2026-05)

• Supervise day-to-day store operations in a remote, fly-in community, coordinating staff schedules and daily task assignments to ensure consistent coverage and service.
• Serve as a primary point of contact for customers and community members, addressing inquiries, resolving concerns, and connecting individuals with the products or information they need.
• Oversee inventory management and ordering, including tracking stock levels, coordinating freight/shipping logistics specific to a fly-in/rail-only community, and maintaining accurate records.
• Monitor and reconcile daily sales transactions and cash handling, preparing accurate reporting for management review.
• Maintain organized administrative and operational records, supporting accountability and smooth day-to-day store function.
• Train and support front-line staff, modeling professionalism and reliable communication in a small, close-knit community setting.

Administrative & Logistics Coordinator - Yurek Specialities Ltd - London, ON

(2024-09 - 2026-02)

• Managed scheduling and coordinated delivery appointments, ensuring timely dispatch and receipt of goods while maintaining accurate calendar records.
• Handled all incoming and outgoing correspondence, including emails, phone calls, and written communications, serving as the primary point of contact for suppliers, drivers, and clients.
• Maintained and organized digital and manual filing systems for delivery records, contracts, and operational documents, ensuring easy retrieval and compliance.
• Performed data entry and maintained accurate inventory records, supporting efficient stock management and reducing discrepancies.
• Identified and implemented process improvements that enhanced workflow efficiency and increased overall customer satisfaction.

Administrative Store Support - Goodwill Industries International - London, ON

(2023-05 - 2024-04)

• Delivered front-line customer service by promptly and courteously addressing inquiries, contributing to a 13% improvement in customer satisfaction scores.
• Performed data entry related to pricing, sales, and donations, ensuring accurate and up-to-date records across all store transactions.
• Proactively monitored and managed inventory levels, maintaining well-organized stockrooms and consistent product availability.
• Improved inventory accuracy by 10% through enhanced receiving and tagging procedures.

Diploma - Business Administration - Fanshawe College