Abby Jervis

Policy-focused rehabilitation consultant with experience analyzing complex disability cases, interpreting legislation and policy, and preparing evidence-based recommendations for stakeholders. Skilled in research synthesis, program evaluation, and drafting clear, structured documentation for decision-makers.

Holds

Government of Canada Reliability Status clearance and brings advanced analytical, communication, and stakeholder engagement capabilities applicable to federal policy development.

Rehabilitation Consultant - Canada Life - Winnipeg, MB

(2022-01)

• Analyze complex disability claims and apply federal and provincial legislation, contractual policy, and organizational guidelines to support eligibility decisions.
• Prepare structured recommendations, case summaries, and decision rationales for internal and external stakeholders, including plan sponsors requiring Protected B information.
• Conduct research on medical, occupational, and psychosocial factors to inform evidence-based case strategies.
• Collaborate with multidisciplinary teams to align case management decisions with best-practice standards and organizational policy.
• Track trends, identify systemic issues, and escalate policy gaps or inconsistencies to leadership.
• Maintain Government of Canada Reliability Status clearance to work on high-profile plan sponsor contracts involving sensitive information.

Physical Therapist - East City Physiotherapy - Winnipeg, MB

(2019-01 - 2022-12)

• Conduct functional assessments and prepare detailed clinical reports used for insurance, legal, and return-to-work decision-making.
• Interpret clinical guidelines, regulatory standards, and insurer policies to inform treatment planning.
• Collaborate with interdisciplinary teams to support coordinated care and evidence-based practice.
• Educate clients and stakeholders on policy-driven processes such as workplace accommodation, return-to-work planning, and functional capacity expectations.

Director / Owner - NuLife Physical Therapy Ltd. - Winnipeg, MB

(2008-01 - 2018-12)

• Develop and implement clinic policies, procedures, and quality standards aligned with regulatory requirements.
• Conduct needs assessments, evaluate service delivery outcomes, and adjust programming based on performance data.
• Prepare operational reports, financial analyses, and strategic plans to support business decisions.
• Lead stakeholder communication with insurers, clients, and regulatory bodies, ensuring compliance with professional and legislative standards.
• Manage change initiatives, including new technology adoption, workflow redesign, and staff training.

Director of Physical Therapy - Mayfair Care Centre / Glamorgan Care Centre - Calgary, AB

(2007-01 - 2008-12)

• Planned, designed, and implemented departmental policies, protocols, and operational procedures, ensuring alignment with regulatory requirements and organizational standards.
• Conducted qualitative and quantitative research to analyze issues related to home care, mobility aids, fall prevention, and rehabilitative practices; synthesized findings to inform policy updates and program improvements.
• Evaluated service delivery risks, identified systemic gaps, and developed evidence-based recommendations for senior leadership.
• Led change management initiatives by updating protocols, communicating policy changes, and ensuring staff adoption through training, education sessions, and in-services.
• Coordinated multidisciplinary teams (physiotherapy, nursing, health care aides) to ensure consistent application of policy-driven procedures related to patient transfers, lifting protocols, and mobility support.
• Liaised with third-party providers, vendors, and internal stakeholders to align departmental practices with broader organizational policies and standards.
• Managed staff performance, workload planning, and compliance with departmental procedures, ensuring continuous quality improvement.
• Prepared reports and briefing-style updates for directors and supervisory staff on protocol revisions, operational risks, and emerging issues.

Physical Therapist - Brennan and Associates - Calgary, AB

(2006-01 - 2007-12)

• Conducted functional capacity evaluations, physical demands analyses, and pre-employment screens, producing structured reports used for decision-making by employers and insurers.
• Interpreted legislation, workplace standards, and insurer policies to assess functional abilities and determine suitability for employment or accommodation.
• Analyzed complex clinical and occupational information to identify risks, barriers, and policy-relevant considerations for return-to-work planning.
• Prepared clear, evidence-based documentation and communicated findings to companies, third-party providers, and multidisciplinary stakeholders.
• Participated in in-service training and contributed to continuous improvement of assessment protocols and reporting standards.
• Collaborated with external partners to ensure alignment between clinical assessments, workplace policies, and regulatory requirements.

Bachelor of Medical Rehabilitation - Medical Rehabilitation - University of Manitoba (2005-12)

Certificate - Manual Therapy Level 1 - CAMPT (2006-12)

Certificate - Functional Capacity Evaluation Training - Workwell Systems Inc. (2007-12)

Certificate - Alberta AIDS of Daily Living Authorizer (2008-12)

Certificate - Foundations in Anatomical Acupuncture AA1 - AFCI (2010-12)

Certificate - Introduction to Financial Accounting - University of Calgary (2012-12)

Certificate - Manual Therapy Level 2 (Lower) - CAMPT (2015-12)

Certificate - K-Taping Pro Course (2015-12)

Certificate - Functional Dry Needling - KINETACORE (2016-12)

Certificate - Yoga Teacher Training 200 hrs - Journeying Yoga (2017-12)

Certificate - Mulligan Concept Mobilization (Upper Spine and Upper Extremity) (2018-12)

Certificate - Prenatal Yoga Teacher Training - Liane Cherrett (2019-12)

Certificate - Restorative Yoga Teacher Training - Liane Cherrett (2019-12)

Certificate - Acupuncture: The Art and the Science Certified Provider - Anne Dawson (2020-12)

Certificate - Certificate in Professional Life Coaching (2021-12)