Abdalla Said Abdalla

Dedicated and customer focused bank customer service officer with over 5 years of experience in the banking industry, working at Dashen bank and Abay bank. proven expertise in handling bank products such as loan credit cards, and saving accounts. Demonstrated ability to increase customer satisfaction reduce errors, and exceeds sales targets. skilled in reconciliation and financial reporting. transaction processing, and proving exceptional customer service.

customer service officer - Abay bank and Dashen bank - Jigjiga, Somali region

(2018-03 - 2022-05)

• providing accurate information about banking product and service.
• assisting customers with account openings,closures,and maintenance.
• Resolving customer complaints and inquiries promptly and professionally.
• processing deposits,withdrawals, transfers, and payment.
• maintaining proper documentation and record-keeping.

Accounting - Accounting - Jigjiga Senior Secondary School (2011-11 - 2014-07)