Abdoulkader Djama

Bachelor of Commerce (Accounting & Finance) candidate at Seneca Polytechnic, graduating August 2026 and pursuing the CPA designation. Hands-on experience in public accounting through a tax-season internship at Vanderkolff & Associates CPAs, where I prepared 75+ T1, T2, and T3 filings and managed bookkeeping for 20+ client accounts using QuickBooks, Sage, CaseWare, and iFirm. Bilingual in English and French with strong analytical, organizational, and client communication skills.

Seeking an entry-level accounting role to build toward the CPA PEP and contribute to a team from day one.

Bilingual Health Care Support - Express Scripts Canada

(2024-01)

• Respond to inbound calls from a variety of Health Care Providers
• Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries
• Identify and assess the caller's needs
• Provide accurate, and complete information in a prompt and professional manner
• Provide technical support where required to assist providers with electronic claims submissions
• Collaborate with other internal teams & departments
• Communicate effectively and efficiently
• Provide a world-class customer service experience with every interaction

Accounting Intern - Vanderkolff & Associate, CPAs

(2025-01 - 2025-04)

• Prepared and assisted in filing 75+ personal and corporate tax returns including T1, T2, and T3 filings
• Managed bookkeeping and financial record updates for 20+ client accounts using QuickBooks and Sage
• Assisted with year-end accounting procedures and preparation of financial statements for small business clients
• Used Microsoft Excel to analyze financial data, reconcile accounts, and organize working papers with improved accuracy and efficiency
• Supported senior accountants on corporate tax engagements and client account management tasks
• Processed and reviewed 100+ financial transactions and reconciliations weekly to ensure accurate reporting
• Maintained organized client documentation and tax files using iFirm and CaseWare
• Assisted in reducing bookkeeping discrepancies by identifying and correcting data entry errors during monthly reviews
• Communicated with clients to gather tax documentation, resolve accounting discrepancies, and support ongoing engagements
• Contributed to timely completion of client deliverables during busy tax season while managing multiple deadlines simultaneously

Bilingual Office Admin - Abu Huraira

(2021-10 - 2023-08)

• Managed incoming and outgoing correspondence, including mail, email, and phone calls, and ensured that all communications were responded to in a timely and professional manner
• Coordinated and scheduled appointments, meetings, and travel arrangements for staff and management, and ensured that all necessary arrangements were made in advance
• Managed office inventory, including ordering supplies and equipment, and ensured that all office equipment was maintained and in good working order
• Provided administrative support to staff and management, including drafting correspondence, creating presentations, and organizing files and records
• Managed and organized office environment, streamlining and cutting office spending (saved $200 annually on supplies)

Tire Technician - Superior Tire & Auto

(2020-09 - 2021-03)

• Changed tires for the specific season or if the tire had a leak
• Getting specific products from the back storage room for customers
• Improving to work under a massive amount of pressure to finish a specific duty under a time frame
• Learned to work faster with another individual to make things go faster so I could do those duties as fast by myself

Bilingual Customer Service - The Heard

(2019-09 - 2020-10)

• Communicated effectively with customers via phone, live chat, and email in both English and French, providing accurate and timely assistance
• Managed multiple customer inquiries and requests simultaneously while maintaining a high level of customer service
• Built strong relationships with customers by providing personalized and friendly service, while also being flexible and resourceful in resolving issues and addressing concerns
• Answered 100+ calls per day, assisting customers with technical questions and providing information on product updates and new services
• Utilized strong typing and computer skills to quickly navigate multiple web-based systems, as well as proficiency in Windows and Microsoft Office Suite

Bachelor of Commerce - Accounting and Finance - Seneca Polytechnic College (2023-01 - 2026-08)