Abdoulkader Djama

Bilingual Health Care Support - Express Scripts Canada

(2024-01)

Respond to inbound calls from a variety of Health Care Providers
Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries
Identify and assess the caller's needs
Provide accurate, and complete information in a prompt and professional manner
Provide technical support where required to assist providers with electronic claims submissions
Collaborate with other internal teams & departments
Communicate effectively and efficiently
Provide a world-class customer service experience with every interaction

Accounting Intern - Vanderkolff & Associate, CPAs

(2025-01 - 2025-04)

Prepared and assisted in filing 75+ personal and corporate tax returns including T1, T2, and T3 filings
Managed bookkeeping and financial record updates for 20+ client accounts using QuickBooks and Sage
Assisted with year-end accounting procedures and preparation of financial statements for small business clients
Used Microsoft Excel to analyze financial data, reconcile accounts, and organize working papers with improved accuracy and efficiency
Supported senior accountants on corporate tax engagements and client account management tasks
Processed and reviewed 100+ financial transactions and reconciliations weekly to ensure accurate reporting
Maintained organized client documentation and tax files using iFirm and CaseWare
Assisted in reducing bookkeeping discrepancies by identifying and correcting data entry errors during monthly reviews
Communicated with clients to gather tax documentation, resolve accounting discrepancies, and support ongoing engagements
Contributed to timely completion of client deliverables during busy tax season while managing multiple deadlines simultaneously

Bilingual Office Admin - Abu Huraira

(2021-10 - 2023-08)

Managed incoming and outgoing correspondence, including mail, email, and phone calls, and ensured that all communications were responded to in a timely and professional manner
Coordinated and scheduled appointments, meetings, and travel arrangements for staff and management, and ensured that all necessary arrangements were made in advance
Managed office inventory, including ordering supplies and equipment, and ensured that all office equipment was maintained and in good working order
Provided administrative support to staff and management, including drafting correspondence, creating presentations, and organizing files and records
Managed and organized office environment, streamlining and cutting office spending (saved $200 annually on supplies)

Tire Technician - Superior Tire & Auto

(2020-09 - 2021-03)

Changed tires for the specific season or if the tire had a leak
Getting specific products from the back storage room for customers
Improving to work under a massive amount of pressure to finish a specific duty under a time frame
Learned to work faster with another individual to make things go faster so I could do those duties as fast by myself

Bilingual Customer Service - The Heard

(2019-09 - 2020-10)

Communicated effectively with customers via phone, live chat, and email in both English and French, providing accurate and timely assistance
Managed multiple customer inquiries and requests simultaneously while maintaining a high level of customer service
Built strong relationships with customers by providing personalized and friendly service, while also being flexible and resourceful in resolving issues and addressing concerns
Answered 100+ calls per day, assisting customers with technical questions and providing information on product updates and new services
Utilized strong typing and computer skills to quickly navigate multiple web-based systems, as well as proficiency in Windows and Microsoft Office Suite

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