Abdul Ahad Samad

Passionate about retail and dedicated to delivering exceptional customer experiences. Committed to continuous professional development and staying abreast of industry trends. Dynamic and results-driven retail professional with six years of comprehensive experience in various leadership roles.

Demonstrated expertise in driving sales, enhancing customer satisfaction, and leading high-performance teams. Proven track record of achieving and surpassing sales targets, improving operational efficiency, and fostering a positive store environment. Adept at strategic planning, team development, and inventory management.

Store Manager - Dollarama - Kitchener, Ontario

(2020-01)

• Increased annual store sales from CAD 3 million last year to CAD 4 million this year, a 33% increase.
• Managed all aspects of store operations, including sales, staff management, and inventory control.
• Served as inventory lead for the last two years, managing audits for over 20 stores, maintaining a 95% accuracy rate.
• Achieved a consistent year-over-year sales growth between 8 to 12%.
• Implemented customer service initiatives, increasing repeat business by 20%.
• Led a team of 50+ employees, fostering a positive work culture and reducing staff turnover by 15%.
• Ensured compliance with company policies and industry regulations, maintaining a 98% audit success rate.
• Managed and oversaw more than ten stores new store locations, exceeding initial sales projections by 22%.
• Maintained the store Shrink percentage under 3% every quarter.
• Led three to four hiring drives annually for 20+ stores, successfully onboarding over 200 new employees.

Assistant Store Manager - Dollarama - Kitchener, Ontario

(2019-07 - 2020-01)

• Supported the store manager in overseeing daily operations, contributing to a 10% reduction in operational costs.
• Played a key role in executing promotional campaigns, leading to a 15% rise in foot traffic.
• Supervised a team of 25 employees, enhancing staff efficiency by 18%.

Team Lead - Dollarama - Kitchener, Ontario

(2019-01 - 2019-07)

• Led a team of 10 associates, driving a 25% increase in sales within the first quarter.
• Enhanced store operations by streamlining processes, reducing checkout wait times by 30%.
• Managed inventory levels, achieving a 95% stock accuracy rate.

Assistant Team Lead - Dollarama - Kitchener, Ontario

(2018-09 - 2018-12)

• Assisted in training and mentoring 15 new associates, resulting in a 20% improvement in team productivity.
• Implemented effective merchandising strategies, boosting department sales by 12%.
• Coordinated team schedules, reducing absenteeism by 10%.

Associate - Dollarama - Kitchener, Ontario

(2017-12 - 2018-09)

• Provided exceptional customer service, contributing to a 15% increase in customer satisfaction scores.
• Consistently met and exceeded sales targets, achieving an average of 110% of monthly sales goals.
• Assisted in managing inventory, reducing stock discrepancies by 8%.

CNC Programmer and Operator - Satnam Machine & Tool - Waterloo, Ontario

(2018-03 - 2018-11)

• Operated CNC lathes and mills to produce parts, consistently meeting production targets with a 95% on-time delivery rate.
• Collaborated with the engineering team to refine CNC programs, improving product quality by 12%.
• Monitored machining processes and performed in-process inspections, reducing scrap rates by 18%.
• Assisted in the development of standard operating procedures (SOPs), contributing to a 5% increase in overall efficiency.

Bachelors - Telecommunications and Networking - Iqra National University (2012 - 2016)