Abdul Khan

Experienced professional with 20+ years of combined experience in business analysis, quality assurance, operations, financial controls, compliance, and real estate. Strong background in requirements gathering, process improvement, data analysis, testing, auditing, stakeholder coordination, and regulatory compliance. Proven ability to lead teams, solve complex problems, improve processes, and maintain high standards of accuracy and customer service.

Senior Analyst / QA Analyst - Miipe Quality Solution - Markham, ON

(2022-08 - 2024-08)

• Led requirements gathering and process mapping for business and technology initiatives.
• Developed and executed regression, functional and end-to-end testing strategies.
• Used Excel and data monitoring to identify trends, anomalies and operational issues.
• Supported data governance, system access controls and data security.
• Improved operational performance through process analysis and quality improvements.

Driver Examiner — DE2 / DE3 - Serco - Hamilton, ON

(2020-08 - 2022-08)

• Conducted examinations while maintaining professional standards, accuracy and safety.
• Applied policies, procedures and regulatory requirements in a customer-facing environment.

REALTOR® - Multiple Brokerages - Greater Toronto Area

(2012)

• Manage residential and commercial real estate transactions from initial through closing.
• Coordinate with buyers, sellers, lenders, mortgage brokers and legal professionals.
• Analyze financial information and mortgage documentation while ensuring transaction compliance.
• Provide clients with market guidance, negotiation and transaction-management support.

Operations / Internal Audit / Cage Supervisor - Ontario Lottery & Gaming (OLG) - Mississauga, ON

(2002 - 2014)

• Managed operational controls, financial reconciliations, audits, cash, deposits and inventory.
• Ensured compliance with internal controls, FINTRAC requirements, policies and procedures.
• Supervised employees, payroll processes, training, documentation and operational activities.
• Prepared reports and investigated discrepancies, violations and operational exceptions.
• Worked with IT and other departments to resolve operational and system issues.

Quality Assurance Analyst / Business Analyst - Financial & Retail Technology Projects

(2015 - 2018)

• Supported B.A and QA projects involving financial, banking and retail/POS applications.
• Gathered and documented business requirements, prepared BRDs/SRS, use cases and test plans.
• Conducted UAT, functional, regression, integration and end-to-end testing.
• Worked with stakeholders, developers, vendors and QA teams throughout the SDLC/Agile lifecycle.
• Used JIRA, HP Quality Center/ALM, SQL and MS Visio.

Master of Arts (M.A.) - Political Science - University of Karachi

Bachelor of Laws (LL.B.) - University of Karachi

Bachelor of Commerce (B.Com.) - University of Karachi

B.Sc. - Nautical Science - Pakistan Marine Academy