Abdullah Mahmud
General Clerk
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About
Experienced retail and accounting professional with a strong background in customer service, retail operations, financial management, and administrative support. Skilled in assisting customers, resolving service issues, processing transactions, maintaining accurate records, preparing financial reports, and performing bank reconciliations. Highly organized, detail-oriented, and committed to providing excellent customer service and accurate results.
Experience
General Clerk - Save-On-Foods - Victoria, BC
(2019-07)
- Assist customers with inquiries, product information, and service requests.
- Provide friendly and professional customer service to maintain customer satisfaction.
- Process customer transactions, returns, and exchanges according to company policies.
- Support daily store operations and help maintain an organized and efficient work environment.
- Communicate with team members and management to support smooth workflow.
- Assist with resolving customer concerns and directing issues to the appropriate team member.
- Maintain a clean, safe, and organized work area.
Centre Manager - US Software Limited - Dhaka, Bangladesh
(2016-04 - 2019-06)
- Managed daily operations and team performance.
- Ensured customer service excellence and operational efficiency.
- Coordinated staff activities and maintained service standards.
Assistant Accountant - Nabaile Young UK Limited - Manchester, UK
(2010-09 - 2016-02)
- Prepared profit and loss statements and financial reports.
- Maintained accounting records and processed transactions.
- Completed VAT returns and self-assessment tax filings.
- Managed bank reconciliations and financial balancing.
Accountant - Mondol Group - Dhaka, Bangladesh
(2007-06 - 2010-07)
- Maintained financial records and accounting documentation.
- Managed invoicing, supplier payments, and banking transactions.
- Ensured accuracy in financial reporting and bookkeeping.
Customer Manager - Grameenphone - Dhaka, Bangladesh
(2006-02 - 2007-05)
- Delivered customer support and resolved service issues.
- Maintained strong client relationships and service quality.
Education
Master of Commerce (M. Com) - Accounting - National University, Bangladesh (2005)
Bachelor of Commerce (B. Com) - Accounting - National University, Bangladesh (2003)
