IT Support Technician
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Motivated entry-level IT technician and junior networking professional with a Computer Systems Technician diploma from Mohawk College and a Computer Engineering background from Gujarat Technological University. Hands-on experience in hardware and software troubleshooting, Active Directory user account management, Microsoft 365 administration, TCP/IP networking fundamentals, and remote helpdesk support. Comfortable setting up and configuring endpoints, resolving first-line incidents, escalating complex issues with full documentation, and maintaining accurate service records.
Backed by a home lab networking project demonstrating practical VLAN, VPN, and firewall configuration. Actively pursuing CompTIA A+ with Network+ on the roadmap. Eager to grow into networking and infrastructure roles through hands-on learning and continuous development.
IT Support Technician – Level 1 at Reytax IT Services (2021-02 – 2023-08)
Provided first-line hardware and software troubleshooting for end users across a multi-client environment
IT Support Associate at VI Telecommunications (2022-09 – 2023-08)
Supported internal network infrastructure, user account administration, and first-line helpdesk operations in a telecommunications environment
Web Developer & Technical Support at AP Fitness Repair (2024-02 – 2026-02)
Designed, developed, and maintained the company website with technical support responsibilities
Diploma in Computer Systems Technician, Software Support – Mohawk College (2025-12)
Diploma in Computer Engineering – Gujarat Technological University
