Abhay Shrivastav

Customer-focused and reliable professional with hands-on experience in retail merchandising, cafe operations, customer service, and social media coordination in New Zealand. Currently working as a Merchandiser with Mondelez International, supporting supermarket and retail store merchandising across Pak'nSave, Woolworths, New World, and The Warehouse. Experienced in shelf replenishment, stock rotation, FIFO, expiry date checking, promotional displays, planograms, POS/EFTPOS transactions, coffee preparation, food handling, and maintaining hygiene standards in fast-paced environments.

Skilled in social media content creation, video editing, performance tracking, and supporting brand promotion through online platforms. A strong communicator with good attention to detail, time management, teamwork, and customer service skills, able to manage multiple responsibilities while balancing professional work with postgraduate studies.

Merchandiser at Mondelez International (2026-03 – Present)

• Merchandise Mondelez products across supermarkets and retail stores, including Pak'nSave, Woolworths, New World, and The Warehouse, ensuring shelves are fully stocked, tidy, and visually organised.
• Build promotional displays and arrange products according to company merchandising standards and planograms.
• Monitor stock levels, rotate products using FIFO, and check expiry dates to maintain product quality.
• Coordinate with store staff to maintain product availability and support promotional campaigns.

Social Media Coordinator at Foundry Homes (2026-03 – Present)

• Oversaw end-to-end management of social media accounts, including content creation, video production, and editing
• Produced high-quality marketing videos aligned with brand identity
• Tracked and optimized key performance indicators (KPIs) such as reach, engagement, and conversions
• Implemented data-driven strategies to improve social media performance

Customer Service Representative & Barista at BP Connect Horsham Downs (2025-08 – Present)

• Manage customer transactions efficiently using POS and EFTPOS systems for fuel, cafe, and retail sales.
• Prepare and serve quality coffee and beverages at Wild Bean Cafe, ensuring consistency and presentation standards.
• Operate espresso machines, grinders, and maintain coffee equipment hygiene.
• Prepare food items following food safety and hygiene regulations.
• Provide friendly, professional customer service in a fast-paced environment.

Master in Information Technology – University of Waikato (2025-07 – 2026-06)