Abhinav Kanungo

Data and cloud professional with hands-on experience building ETL/ELT pipelines using Azure Data Factory, Databricks, Synapse Analytics, SQL, and Python. Experienced in incremental processing, Medallion Architecture, and modern cloud data workflows for analytics and reporting. Strong foundation in technical troubleshooting, problem-solving, and cross-functional collaboration. Passionate about building reliable and scalable cloud data solutions.

TECHNICAL SUPPORT CONSULTANT at ROGERS COMMUNICATIONS (2022-11 – 2025-07)

• Collaborated with cross-functional teams to troubleshoot technical and service-related issues while supporting customer experience improvements
• Managed ticketing workflows, documented technical findings, and maintained high customer satisfaction through effective communication and problem-solving
• Supported incident resolution processes by analyzing customer-reported connectivity, device, and service issues

TECHNICAL SUPPORT ADVISOR at TRANSCOM WORLDWIDE (2021-02 – 2022-02)

• Diagnosed hardware, software, and network connectivity issues using structured troubleshooting methodologies
• Maintained accurate CRM and incident documentation to support reporting, issue tracking, and operational efficiency
• Assisted customers with technical issue resolution while following SLA-driven support and escalation procedures

Post-Graduate Diploma in International Business Management – St.

Clair College Of Applied Arts And

Technology-Windsor, Ontario (2019 – 2020)

Master of Business Administration (MBA) in Information Technology – Shri Venkateshwar Institute of Technology (Indore-India) (2014 – 2017)

Bachelor Of Engineering in Information Technology – Sanghvi Institute of Technology and Management (Indore-India) (2010 – 2014)