LLM Quality Assurance - Welo Data - Remote
(2024-01)
- Evaluated and rated Large Language model outputs for factual accuracy, reasoning quality and safety compliance maintaining 95% inter-rater reliability score.
- Performed data annotation, categorization and validation on 1,000+ text samples weekly, directly contributing to the training of next generational models.
- Applied analytical and domain expertise in finance and technology to assess complex, specialized prompts, flag edge cases, and provide detailed written justifications for quality control.
- Utilized proprietary evaluation platforms and spreadsheets to track performance metrics, consistently meeting daily throughput and quality targets.
Surveillance Monitor - Secured Defence Corp - Vancouver
(2026-04)
- Monitored 9–12 concurrent displays across 3 integrated security platforms, rapidly analyzing and triaging 1,000+ hourly alerts to accurately separate false positives from critical security events.
- Executed rapid response and escalation protocols during active threats, coordinating emergency broadcasts and direct communication with law enforcement and authorities.
- Captured, formatted, and structured high-frequency operational data into image formats (bmp & jpg) to build clean training datasets, directly supporting the continuous improvement of computer vision and AI detection models.
- Performed frontline technical troubleshooting for server disruptions and network inefficiencies, executing rapid system recoveries and technical escalations to ensure zero-downtime surveillance continuity.
Customer Services Associate - First Services Residential - Vancouver
(2025-03 - 2026-04)
- Compiled compliance evidence into centralized databases to support security claims, incident documentation, and regulatory audit requirements.
- Performed troubleshooting, resolution, patching, and access control system management for digital entry systems, coordinating with IT support to apply security updates and maintain system integrity.
- Administered internal ticketing systems for tenant requests and security incidents, driving timely resolution, logging accurate records, and routing complex issues to appropriate teams for escalation.
Member of a Technical Team - TGS - Kathmandu (Remote)
(2023-06 - 2024-12)
- Resolved IT infrastructure issues including server outages, network failures, and desktop hardware/software problems for 50+ users, reducing overall system downtimes by 30%.
- Gathered requirements and designed dashboard interfaces that improved data visualization bridged decision-making efficiency for management teams.
- Gathered, cleaned, and stored critical vendor information into the proprietary database, enabling targeted digital strategies that significantly improved customer engagement and retention.
- Coordinated the full software lifecycle updates, license renewals, and new implementations maintaining strict compliance and delivering 5+ timely updates per month with zero budget overruns.
Undergraduate Research Assistant - Asia Pacific University, LBEF Campus
(2016-08 - 2020-02)
Professor: JyotirMoy Chatterjee
- Early Risk of depression detection using RNN on Textual Datasets (NLP)
- Book Chapter on Machine Learning for Healthcare
Internship - ICT Solutions Nepal - Kathmandu
(2018-09 - 2018-12)
- Contributed to AI development by investigating RNN models for textual processing on a 1 million+ textual data corpus for proprietary clinical decision support systems, ensuring strict compliance with HIPAA
