Abibatu Jalloh

Social Work professional with extensive experience in shelter services, youth support, housing assistance, crisis intervention, client intake and discharge, case documentation, community referrals, life-skills development, and safety support. Experienced working with youth, families, newcomers, refugees, people experiencing homelessness, and individuals with complex support needs. Skilled in providing low-barrier, client-centred and trauma-informed support, responding to immediate needs, connecting clients to community resources, maintaining confidential records, and promoting safe and respectful environments.

Diploma in Social Work with training in Non-Violent Crisis Intervention, Harm Reduction, Applied Suicide Intervention, Proactive Behaviour Supports, First Aid/CPR/AED and cultural awareness.

Shelter Support Worker - City of Ottawa

(2021 - 2025)

• Conducted client intake and discharge processes for shelter residents and maintained accurate, current client files.
• Created client files, gathered required documentation, and explained shelter expectations, rights and responsibilities.
• Supported clients in identifying and accessing safe, affordable housing and provided information and referrals to community resources.
• Provided crisis, social and emotional support and connected clients with advocacy and crisis-support services when needed.
• Responded to clients' immediate needs while maintaining a safe, respectful and supportive shelter environment.
• Served meals and administered medication when required, following established procedures.
• Completed regular facility rounds and monitored shelter access and safety in accordance with policies and procedures.
• Worked collaboratively with staff and volunteers to support outreach/in-reach programs and assess service effectiveness.
• Maintained knowledge of existing and emerging community resources and services available to clients.
• Supported effective daily program operations, including cleanliness, minor repairs and reporting maintenance concerns.
• Trained and supervised volunteers involved in client support programs.

Developmental Services Counsellor - Ottawa Carleton Life Skill

(2021)

• Support clients to function safely and independently in the community through individualized daily-living and behavioural skills support.
• Monitor clients' well-being and provide support with activities of daily living, physical and mental health needs.
• Accompany clients to medical appointments, shopping and community activities while promoting independence and self-confidence.
• Link clients with appropriate community resources and support access to services.
• Prepare and maintain accurate documentation regarding clients' daily activities and progress.
• Facilitate physical, recreational, social and educational activities that promote quality of life and positive participation.
• Maintain safety and emergency procedures and respond appropriately to changing client needs.

Child and Youth Worker - Boyle Street Community Services - Edmonton, AB

(2016-02 - 2023-07)

• Provided direct support and supervision to youth in home and community settings, promoting safety, stability and positive development.
• Worked collaboratively with families, child services, caseworkers and community agencies to develop service plans for youth and families.
• Advocated for youth and families and taught self-advocacy and independent living skills.
• Monitored youth well-being and supported daily living, behavioural, social, recreational and educational needs.
• Facilitated appointments and supervised family visits as required.
• Connected youth and families with community resources and supported access to services.
• Maintained accurate documentation of client activities and progress while respecting confidentiality.
• Supported safe operation of the home, including administrative and general cleaning duties.
• Maintained safety and emergency procedures in accordance with established standards.

Casual Educational Assistant - Catholic School Board - Edmonton, AB

(2019-09 - 2023-06)

• Provided one-to-one and small-group support to students with learning, behavioural and communication needs.
• Supported students with personal care, behavioural programs and social development.
• Worked with teachers to implement individualized instructional and activity supports.
• Encouraged participation, confidence and positive social interaction.

Mental Health Aide - Psychiatric Unit, University of Alberta Hospital

(2014 - 2020)

• Monitored patient safety and well-being and reported changes or unusual situations to the care team.
• Recognized signs of distress and supported patients with activities of daily living, personal hygiene and leisure activities.
• Completed regular rounds and supported safe daily unit operations.

Lodge Keeper - Bent Arrow Traditional Healing Society - Edmonton, AB

(2016-07 - 2018-11)

• Worked alongside Family Wellness Workers to support children and families.
• Built supportive relationships with families and youth and linked them with community resources.
• Assisted families seeking housing and financial community supports.
• Mentored and role-modelled positive behaviours for youth.

Diploma - Social Work - MacEwan University

High School Diploma - Harford Secondary School for Girls