Sales Specialist (Retention Team) at Inkeros / TELUS (2025-05 – Present)
- Conducted 50 to 60 outbound calls daily across British Columbia, Alberta, and other provinces, promoting and closing the full TELUS product stack including mobility, internet, TV, home phone, and home security services to both new and existing customers.
- Closed an average of 5 plus sales per day, peaking at 11 plus, consistently surpassing quotas of 20 plus weekly and 26 plus biweekly installations to achieve commission bonuses — demonstrating sustained high performance across all KPIs.
- Achieved a personal record of 30 units sold in a single week; recognized with leadership shout-outs in the company weekly newsletter and commended by sales managers for outstanding customer service and conversion performance.
- Retained numerous at-risk customers by adapting beyond scripts to deliver tailored solutions addressing individual pain points, reducing churn and strengthening long-term client relationships.
- Managed customer accounts, tracked sales activity, and logged performance metrics using Salesforce CRM; produced data for weekly pipeline and KPI reviews.
Order Processor: Claims Analyst at Ford Motor Company (2020-11 – 2023-10)
- Analyzed automotive part claims while adhering to Ford policy; understood Ford's online dealer returns system end-to-end, interpreted dealer comments, and identified correct part disposition (reshipped or scrapped) with accuracy and speed.
- Communicated cross-functionally with various departments and oversaw inventory monitoring; directed automotive part claim resolutions including scrapping or reshipping to meet dealer timelines and satisfaction standards.
- Boosted team efficiency by 20% through process improvements, leading to faster claim resolutions, reduced backlogs, and measurably higher dealer satisfaction scores.
Order Processor: Dealer Returns at Ford Motor Company (2022-11 – 2023-05)
- Utilized Ford's dedicated inventory management system and appointed work software to assess automotive product returns; evaluated parts to Ford's standard, determining scrapping or reshipping outcomes and ensuring accurate inventory reflection.
- Filed necessary reports, paperwork, and dangerous goods manifests in compliance with Ford operational and safety standards.
Shipping Order Processor at Ford Motor Company (2020-11 – 2022-11)
- Managed delivery of automotive parts valued at $3 to $5 million daily; oversaw backorders and inventory management using Ford's Telnet system, ensuring accurate and timely fulfilment.
- Promoted workplace safety by collaborating with management on safety protocols and participating in daily safety meetings to ensure safe and efficient operations across the floor.
- Reduced delivery discrepancies significantly by introducing more accurate tracking and dispatch practices, improving reliability and reducing downstream claim issues.
Sales Associate at Foot Locker (& Footaction) (2018-11 – 2020-01)
- Delivered personalized customer service to 100 plus customers weekly; maintained an organized stockroom, handled received shipments, managed store transfers, and restocked product to floor standards consistently.
- Led feedback initiatives that improved customer satisfaction by 12%, ensuring product recommendations and promotional messaging resonated with target audiences and drove repeat visits.
- Achieved monthly sales goals by leveraging deep product knowledge of athletic footwear, apparel, and accessories; drove upsales by 20% consistently through needs-based selling and add-on recommendations.
Supervising Deputy Returning Officer at Elections Ontario (2025-02 – 2025-02)
- Oversaw a voting location end-to-end, managing poll officials and candidates and ensuring full compliance with Elections Ontario protocols; processed over 850 voters accurately throughout the day.
- Maintained high operational efficiency, minimizing wait times by 15% through strategic optimization of the location layout and real-time resource management.
- Verified over 850 ID and residence information for electors while strictly adhering to registration and privacy protocols; adapted operations continuously in response to changing Elections Canada requirements.
