Abigael Malenab

Retail professional with extensive experience supporting daily store operations, customer service, inventory accuracy, and order processing. Skilled in POS systems, merchandise organization, restocking, and maintaining clear, accurate records to keep the sales floor running smoothly. Adept at assisting customers, managing back-of-house tasks, and ensuring products are properly stocked, tagged, and displayed.

Known for strong communication, practical problem-solving, and a dependable work ethic that contributes to efficient store performance and positive shopping experiences.

Remote Accounts & E-commerce Assistant - MeditationRings - Toronto, ON (Work from Home)

(2022-12 - 2023-01)

• Processed and matched vendor invoices with accounts payable records, verifying pricing, quantities, vendor details, and supported online sales through invoice creation and data entry.

Office Administrator - MeditationRings - Thornhill, ON

(2017-01 - 2022-12)

• Handled daily phone and email communications while providing order updates, resolving missing package issues, and ensuring strong customer satisfaction in every interaction.
• Maintained accurate inventory by verifying orders, performing quality checks, tagging items, organizing bins, and supporting counts, audits, and reconciliation to ensure precise stock levels.
• Created invoices, issued credit memos, and processed return transactions in QuickBooks while providing general administrative support through document management, file organization, and accurate data entry.
• Created shipping and return labels, coordinated with couriers to resolve package issues, and prioritized urgent shipments for timely delivery.
• Recorded monthly expenses in Excel for tax reporting by organizing receipts, reconciling missing documentation, and maintaining accurate, well-organized monthly statements.

Key Holder / Team Leader - Dollarama - Vaughan, ON

(2015-05 - 2020-10)

• Oversaw daily cash management, including till reconciliation, float verification, and secure deposit processing, while ensuring building security.
• Addressed customer product concerns and provided effective solutions aligned with store policies.
• Managed stock organization implemented inventory rotation and verified accurate product labelling and display standards.
• Adhered to rigorous store procedures for maintaining safety, cleanliness and proper product handling.
• Supported team members and facilitated efficient customer flow during peak operation periods

Career break

(2022-12)

Took a planned career break to take care of my children and focus on family priorities. Completed an Administrative Assistant program at Academy of Learning, graduating in May 2025.

Diploma - Administrative Assistant - Academy of Learnings Career College (2024 - 2025) Toronto

Bachelor of Science - Business Administration - Honorato Guzman Baquiran College (2012 - 2014) Philippines

Bachelor of Science - Information Technology - Lyceum of Aparri (2008 - 2012) Philippines