Administration Technician - Project - Société de développement de la Baie-James (SDBJ) - Télétravail avec déplacements occasionnels à Matagami, Québec
(2024-09)
- Coordinate administrative project activities
- Track budgets, financial commitments, and expenditures
- Process invoicing by verifying data compliance and accuracy
- Produce tracking dashboards to support decision-making
- Organize meetings and follow up on action items
- Facilitate communications between teams and partners
- Ensure adherence to administrative timelines
- Contribute to the improvement of internal practices
Customer Support Centre Specialist - FCA Canada, par l'intermédiaire de Majorel - Télétravail, Waterloo, Ontario
(2023-07 - 2024-08)
- Respond to customer inquiries regarding products, services, and technical issues with professionalism and courtesy
- Analyze reported problems and propose appropriate solutions
- Issue repair authorizations and coordinate appointments with eligible dealerships
- Order required parts and follow up on repairs with dealerships and specialized teams
- Update vehicle information and properties in internal systems
- Process requests related to FCA US vehicle imports
- Present and sell warranties and complementary services based on customer needs
- Adhere to quality standards and performance indicators
Operations Administrative Assistant - FedEx Ground - Sudbury, Ontario
(2023-05 - 2024-01)
- Provide administrative support for logistics operations
- Update and verify data in systems
- Produce reports for activity tracking
- Identify and report operational anomalies
- Support supervisors in daily coordination
- Contribute to compliance with procedures and deadlines
Package Handler - FedEx Ground - Sudbury, Ontario
(2022-03 - 2023-05)
- Responsible for loading, unloading, and sorting packages by hand using safe and efficient methods
- Work across different areas and stations: loader, unloader, palletizer, scanning, quality assurance (QA), facer, switcher
- Support supervisors in daily coordination
- Identify the appropriate conveyor system by scanning packages, reading labels, and following sorting instructions
- Contribute to compliance with procedures and deadlines
Administrative Agent – Procurement - DP World - Dakar, Sénégal
(2020-12 - 2021-08)
- Provide administrative support for procurement activities
- Create, track, and update purchase orders
- Coordinate returns with suppliers and manage return merchandise authorizations
- Verify, validate, and track supplier invoices
- Monitor delivery schedules and proactively follow up with suppliers as needed
- Provide procurement support for parts, equipment, supplies, consumables, and services required for operations and maintenance
- Update and maintain data accuracy in the ERP and tracking tools
- Collaborate with various internal departments and supplier partners
- Contribute to the optimization and continuous improvement of administrative procurement processes
Advisory Agent – Customer Experience - Ecobank - Bamako, Mali
(2017-09 - 2020-11)
- Support customers with their everyday operations and transactions
- Seize opportunities to inform them about existing applications and technological tools, enabling greater autonomy in these activities
- Contribute to business development and the maintenance of business relationships through service delivery
- Support customers who have experienced fraud or irregularities and ensure they are directed to designated specialized resources
- Adhere to compliance, security, and risk management rules
