Achint Masih

Performing key-holding function with both opening and closing procedure Driving sales and addressing employee grievances Assisting customers to select the perfect home product

Shift Leader at Fox Home (2023-05 – 2025-07)

• Performing key-holding function with both opening and closing procedure
• Driving sales and addressing employee grievances
• Assisting customers to select the perfect home product
• Preparing daily sales target charts
• Assisting with floor sets, window changes, and other merchandising and visual expectations
• Managing associates on the sales floor and ensuring that all the customers are greeted
• Performing POS transactions and keeping customers informed about the ongoing promotions
• Assisting the stock team with inventory management
• Stacking the store regularly with products that get sold
• Regular maintenance of store's cleanliness before and after operations
• Assisting colleagues to help resolve customer's query
• Training and motivating associates to improve selling and customer service performance
• Leading selling and service efforts during scheduled shifts

Order to Cash Operations Analyst at Accenture (2020-02 – 2023-04)

• Creation of Credit/Debit Notes and Rebate Agreements in BAYER
• Spanish translation and process transition for countries like Mexico, Uruguay, Chile, Paraguay, and Bolivia in BAYER
• Bonifications and Pricing for Uruguay, Paraguay, and Chile in BAYER
• Peru DIGEMID price report and reporting of pharmaceutical prices to Ministry of Health, Ecuador in BAYER
• Reversal of payments and document clearing on SAP of the credit/debit notes created (if requested) for Ecuador and Peru in BAYER
• Preparation of Standard Operating Procedure and its Spanish translation for Ecuador and Peru in BAYER
• Basic accounting and reporting in Record to Report segment for PUMA ENERGY Costa Rica
• Spanish translation and preparation of Standard Operating Procedure for PUMA ENERGY Costa Rica
• Query resolution for WhatsApp Payments India Team
• Risk investigation and basic Anti Money Laundering profile screening for Meta
• Conducting regular refreshers and training new teammates on critical Meta products like Politically exposed persons
• Risk investigation and fraud elimination for Amazon Spain BRI (PRO)
• Query resolution and Order Management for Spanish market in Amazon Spain BRI (PRO)

Business Development Executive at Ask Advertising (2016-03 – 2017-06)

• Co-ordinating with senior staff members to identify and manage obstacles that prevent fluid functioning of process
• Regular interaction with business clients via emails and phone calls
• Preparation of reports and presentations for client meetings and acting as a spokesperson to regulate the meetings
• Adjusting marketing campaigns and strategies as per the client's requirement within the time limit promised
• Developing strategies for the ongoing advertisements to increase the interest of the buyersin services and products
• Printing and advertising the materials for the B2B & B2C events and shipping them to the respective cities by coordinating with shipping companies
• Paying high attention to detail to the requirements, reports, deadlines by maintaining the compliance and keeping it confidential and secure

International Business Management – Seneca College (2023-05 – 2023-12)

Bachelor of Business Administration – Punjab Technical University (2012-08 – 2015-12)

Advanced Spanish – Instituto Cervantes (2017-09 – 2019-12)

French Language – The Language Skool (2025-11)