Service Controller - TROX UK - Thetford, Norfolk
(2025-01)
- Prioritise Service Engineer allocation in line with client and TROX Senior Management direction.
- Maintain hours/cost consumed against planned/tendered hours, progress additional order values as required.
- Coordinate Sub-Contractor Attendance.
- Co-ordinating Technical Support to clients and Service Engineers
- Work with the Contract Managers on delivery of site activity
- Create, document and Implement new processes as required.
- Document Management for processes, risk assessments, standard operating procedures, on site induction records and training.
- Create RAMS – Risk assessments and method statements with support from EHS department
- Manage on-site documentation requirements – dynamic risk assessments, changes to method statements, SOP's.
- Liaise with customers & TROX EHS on associated EHS matters.
- Work with the Contract Managers on delivery of site activity.
- General Project Management Functions as required.
- Discuss site attendance requirements and agree dates with clients.
- Provide Project Status Reports for site activities.
- Provide statistical reports on Engineer Activity.
- Key User function for systems and processes
- Collating, managing and reporting project budgets including issues and risks
- Ensuring effective control of purchasing, receipting and invoice payment
- Monitoring and reporting project financial performance against process
Project Coordinator - PMO Team - County Broadband Ltd - Colchester, Essex
(2022-05 - 2024-11)
- Collating, managing and reporting project budgets including issues and risks
- Ensuring effective control of purchasing, receipting and invoice payment
- Monitoring and reporting project financial performance against process
- Managing the subcontractor order-to-delivery process including issue resolution
- Setting up and managing assets through the asset management system (GeoPal) to support project delivery
- Supporting project change management
- Maintaining efficient and effective processes and systems
- Reviewing and signing off project corrective actions as part of project change control
- Coordinated project tasks, ensuring timely completion.
Project Coordinator - PMO Team - Morrison Telecom Services
(2019-02 - 2022-05)
- Responsible for managing civil workload in Norfolk for BT Openreach and ensuring works are planned, carried out and deadlines are met by contractors as and when required
- Managing stakeholders across Morrison Utilities as well as BT Openreach and tracking work through to completion
- Also responsible for covering London, Suffolk and Essex regions when required.
- Managing stakeholders across Maintenance and Engineering, whilst facilitating the rapid effective conclusion of critical open jobs
- Responsible for handling approximately £1.3m of contractor work per year
- Overseeing various projects
- Forecasting costs of multiple work orders and recording all expenditure
- Thorough and effective contractor engagement to ensure standards and expectations are met
- Overseeing change within the department and implementing new processes and structures that allow colleagues to work to high standards whilst also being able to develop themselves
- Creating measures of success and failure with a view to improving the day to day running of the business
Senior Workflow Administrator - Tesco Maintenance - Milton Keynes, Buckinghamshire
(2014-12 - 2019-02)
- Managing stakeholders across Maintenance and Engineering, whilst facilitating the rapid effective conclusion of critical open jobs
- Responsible for handling approximately £1.3m of contractor work per year
- Overseeing various projects
- Forecasting costs of multiple work orders and recording all expenditure
- Thorough and effective contractor engagement to ensure standards and expectations are met
- Overseeing change within the department and implementing new processes and structures that allow colleagues to work to high standards whilst also being able to develop themselves
- Creating measures of success and failure with a view to improving the day to day running of the business
Dental Technician/Administrator - Denceram Dental Laboratory - Leighton Buzzard, Central Bedfordshire
(2013-07 - 2014-10)
Dental Technician/Administrator - Central Dental Laboratory - Kempston, Bedford
(2001-01 - 2013-07)