Adeleye Adekola

I am a passionate and proactive cybersecurity analyst with a focus and background in threat intelligence, security operations, and incident response. I love working in a team setting and sharing ideas with other professionals. I am always eager to learn new skills and technologies to enhance my cybersecurity knowledge and capabilities.

U-Haul | 2022 - Date

• Provided exceptional support to clients in a fast-paced environment, utilizing inbound, outbound, and eService channels
• Proficiently ascertained problem descriptions and performed swift analysis to resolve issues independently
• Achieved first contact resolution by identifying and addressing barriers to excellent service. This proactive approach led to a significant improvement in client satisfaction
• Spearheaded initiatives to establish and maintain consistent channel standards, including rapid customer recognition and intelligent routing of incoming inquiries.

Detail and Avedia Consulting | 2021-2022

• Delivered exceptional client service with a focus on strong interpersonal skills and rapport-building techniques
• Crafted clear and persuasive product positioning messages which led to a remarkable 35% increase in consumer engagement and heightened awareness of products and practices
• Formulated strategic communication documents integral to the client’s initiatives. Created comprehensive briefs that outlined communication plans and strategies
• Formulated strategic briefs to guide communication efforts campaigns. Developed comprehensive plans to effectively convey campaign strategies to various stakeholders.

Riquesa Africa | 2018-2021

• Developed and executed comprehensive marketing plans to enhance brand visibility and engagement. Focused on increasing awareness, customer traffic, and sales
• Created project plans with clear timelines and allocated tasks to specialized teams, managed workflow to meet objectives and deadlines.
• Conducted in-depth research to analyze customer behavior, purchasing habits, and preferences. Utilized this data to inform strategic decisions

• Google Cybersecurity Professional Certificate | Coursera | 2023.
• introduction to Cybersecurit | Cisco | 2023
• Dual Post-Graduate Certificate- Human Resources, Marketing Entrepreneurship | Trent University | expected 2023
• Bachelor of Arts- History and Strategic Studies | University of Lagos | 2018