Adewunmi Ogunsan

Enthusiastic IT management professional with 13 years cognate experience and a solid background in wide varieties of large and complex IT Projects. I have high expertise and proficiency in Optical Transport Network (OTN), SDH and Microwave systems. I also have in depth knowledge in IP networking and strong competence in customer service management and customer technical support.

Ready to assist the team in achieving the corporate goal while maintaining a professional demeanor. Played several pivotal roles in developing long term IT Strategies designed to meet immediate and future business needs.

Enterprise Solutions Manager

Globacom Nigeria Telecoms Limited, September 2011 – December 2022.

• Provided Network Integration, Monitoring and Support of links Voice, Data and Internet to over 3000 customers in all locations in Nigeria via Microwave radio and Fiber Optics medium yielding an annual revenue of over N37 Billion ($83 Million). 
• Designed network for stability, bearing in mind the redundancy & reliability of the network for a better and quality service to customer and thereby surpassing the stated SLA.
• Designed, coordinated, and implemented wholesale bandwidth, Internet, Direct Connect, GPRS APN, IP/MPLS, IPLC and lease line solutions for Enterprise Clients which also included IP Address Management.
• Planned, organized and lead team in installation, configuration, testing and acceptance of network and customer premises equipment in accordance with established designs, project plans and performance targets.
• Organized and checked the completeness and quality and signed off site survey reports; I was responsible for identifying deviations from plans and implement corrective actions.
• Provide progress reports and ensured acceptance, handover and snag list and sign-off procedures were properly completed; and
• Ensured day to day monitoring of KPIs of transmission network to guarantee that the reliability is as good as it was planned.
• Functioned as a Technical Account Manager (TAM) for high revenue yielding customers across different sectors, acting as a single point of contact (SPOC) for timely resolution and management outage incidences. 
• Functioned as a Field Operation Support for the purposed of integrating new services on our network and for ensuring end-to-end connectivity testing of testing of the new services for quality check. 
• Functioned as a Field Operation support for proactive and timely resolution of outages which may occur on services, for the purpose of maintaining SLA agreement. 
• Functioned as a NOC support engineer managing over 300 layer 3 Switches and Routers which is part of an MPLS cloud carrying 3000 services being managed by my team. 

21st Century Technologies Limited May 2008 – August 2011

• Ensured 24/7 network monitoring and support of all voice, data and internet services.
• Provided first level escalation point for companies.
• Monitored the collation designation of escalated faults on services to the customers and worked out troubleshooting steps to ensure the resolution of faults within SLA.
• Coordinated the engineer team members and delegated duties to increase customer support and enable prompt response to escalated faults.
• Provided back-end support to field engineers for quick resolution of faults.
• Ensured that active network equipments are up and running 24/7 round the clock.
• Managed database used by Network Enterprise Group thereby ensuring data integrity for future audit and referencing.
• Compiled initial project plan with inputs from all the relevant resources and confirmed the plan with stakeholders. 

B.Sc. Computer Science |Olabisi Onabanjo University (Nigeria)| Second Class upper division 2006