Servicenow developer
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● Worked in IT Service Management as ServiceNow developer for 5+ years.
● Very strong understanding in ITSM modules like Incident, problem, Change and Service Catalog Design.
● Strong in writing client scripts, business rules using in-built ServiceNow Glide APIs.
● Implemented custom email notifications as per client requirements.
● Implemented inbound email actions replacing convolute integrations to expedite the integration proces
Continental Casualty Company| Toronto | 2020 – Present | ServiceNow Developer | Contract
● Worked on ITSM configurations related to designing day to day client requirements.
● Worked on process automation using service catalog regarding onboarding, offboarding users.
● Implemented security hardening using OOTB plugins provided by ServiceNow.
● Worked on REST integrations and implemented a high security mechanism using oAuth 2.0.
● Created dashboards and reports for various departments in the organization.
● Used client scripts and business rules for configurations
● Worked on event registry and automated manual monitoring using scheduled jobs.
● Worked software asset management for coordinating the life cycle of workstations given to employees.
● Worked on a service portal and created widgets.
● Worked on a discovery module creating discovery schedules. ManuLife | 2018 – 2020 | ServiceNow Developer | contract
● Work REST integrations using the Out of the box REST API explorer.
● used UI policies and data policies for enforcing the rules on the Form level.
● Worked on client scripts for customizations on User interfaces where the UI policies are not achieving the functionality.
● Worked on instance health reviews and built the functionality in ServiceNow using recommended scripts to maintain the health.
● Used script includes and business rules for calling server-side scripts.
● Worked on building custom notifications for the requirements of the clients.
● Worked on CMDB discovery modules installing the mid server, managing the permissions related to user accounts while accessing the configuration item.
Bachelors of Technology -JNTUH
