Recent Bachelor of Business Administration graduate from The University of Winnipeg specializing in Human Resources Management
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Recent Bachelor of Business Administration graduate from The University of Winnipeg specializing in Human Resources Management, with experience across technical support, customer service, retail, and HR industries. Skilled in troubleshooting, customer experience, communication, and problem-solving, with a strong ability to adapt and perform in fast-paced environments. Passionate about continuous learning and leveraging analytical and interpersonal skills to contribute effectively to organizational success.
Technical Support Advisor - IntouchCX - Winnipeg, MB
(2026-04)
In my role as a Technical Support Advisor, I provide efficient first-contact support by diagnosing and resolving complex hardware and software issues across smart devices. I communicate technical solutions clearly to customers with varying levels of technical knowledge while maintaining high customer satisfaction and quality standards. I manage multiple customer cases simultaneously, document accurate case details, and coordinate follow-ups when needed.
By applying strong analytical, problem-solving, and multitasking skills, I consistently deliver effective solutions while ensuring strict compliance with security and privacy protocols.
Human Resources Intern - GHCL Ltd. - New Delhi, India
(2025-07 - 2025-08)
During my internship as a Human Resources Intern, I compiled and analyzed performance data to support talent assessment and employee development initiatives. I organized employee information, prepared reports to identify high-potential talent, and assisted in coordinating training and development programs. I collaborated with the HR team to support the smooth execution of talent management processes and participated in meetings to gain insight into HR strategies, policies, and best practices.
I also maintained accurate employee records and documentation for performance review cycles.
Brand Representative (Permanent Part-Time) - Hollister Co. - Winnipeg, MB
(2023-11)
As a Brand Representative at Hollister Co., I greet and assist customers in a friendly manner, providing personalized fashion guidance to support confident purchases. I maintain visual merchandising standards, store cleanliness, and product organization. I accurately process transactions, handle returns, and manage stock replenishment on the sales floor.
I collaborate with my team to meet sales targets while ensuring compliance with company policies, including loss prevention and customer privacy standards.
Bachelor of Business Administration (BBA) - Human Resources Management - University of Winnipeg (2022-09 - 2025-12)
