Adrian Drakes

Hospitality Management graduate with 960 hours of formal training and more than 15 years of public-facing customer service experience. Brings hands-on commercial cleaning and sanitation experience, residential operations, laundry and linen handling, and Building Maintenance training. Proven ability to maintain clean, safe, organized environments, follow WHMIS and workplace safety procedures, complete time-sensitive duties independently, communicate effectively with teams, and remain calm under pressure.

Prepared to contribute to Sandman Hotel Group through dependable housekeeping operations, service quality, teamwork, and attention to detail.

Child and Youth Worker - Empathway Services - Abbotsford, BC

(2025-09)

• Provide daily supervision, guidance, and support for up to 2 individuals in a residential environment while maintaining safety, privacy, organization, and well-being.
• Coordinate individualized support with a multidisciplinary team of up to 6 professionals and team members, communicating changes and concerns clearly and professionally.
• Support residential cleaning, laundry, and linen routines, including washing, drying, folding, and organizing items; maintain accurate electronic documentation using Microsoft Office and workplace digital systems.

Light Duty Cleaner - Bee Clean - Vancouver, BC

(2024-01 - 2025-12)

• Maintained cleanliness and sanitation at high-traffic TransLink locations, including washrooms, kitchens, common areas, and public spaces.
• Worked to time-sensitive cleaning requirements and established quality standards while communicating operational or cleaning concerns to appropriate team members.
• Operated industrial cleaning equipment and followed WHMIS, chemical-handling, hygiene, equipment, and workplace safety procedures.

Outreach Worker - P.H.S. Integrated Housing Team - Vancouver, BC

(2019-01 - 2024-12)

• Supported up to 30 vulnerable clients in residential and community settings with professionalism, discretion, safety awareness, and dependable follow-through.
• Completed cleaning and sanitation duties, supported meal service, and assisted with laundry and linen handling to help maintain safe, clean, and organized residential environments.
• Maintained accurate electronic records and balanced independent field responsibilities with team communication and coordination in changing, safety-sensitive environments.

Customer Service Representative - City of Burnaby - Burnaby, BC

(2009-01 - 2018-12)

• Delivered nine years of customer service and cashiering in a fast-paced public environment, responding courteously to a high volume of client questions, requests, and concerns.
• Resolved concerns through active listening, calm communication, and practical problem-solving while supporting positive customer experiences.
• Used Microsoft Office in the workplace; opened and closed independently, followed security procedures, maintained operational accountability, and supported team operations during busy periods.

Hospitality Management Diploma - Hospitality Management - Career City College (2026)

Building Maintenance Certificate - Building Maintenance - Vancouver Community College (2024)