Security Consultant
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Dynamic Security Consultant with over 8 years leading complex hardware refreshes and migrations for major platforms including Check Point and Palo Alto. Expert in incident management, change control, and security architecture with certifications across multiple vendors. Successfully delivered on-time projects and enhanced security postures for diverse clients.
Skilled in Agile and Lean process optimization. Offers strategic insights and technical leadership to strengthen organizational security and ensure project success.
2018 – 04/2026
North York, ON
Professional Services – Security Consultant
Cyderes, formerly The Herjavec Group
Configured and optimized vendor hardware including Check Point, Palo Alto,
Fortinet, FireEye, WAF, and Tufin to enhance security and functionality.
Led hardware refresh projects across Check Point, Palo Alto, Fortinet, FireEye, Azure,
AWS, and WAF, delivering on time and meeting customer needs.
Supported complex migrations on Check Point, Palo Alto, Fortinet, FireEye, and
Cisco platforms, minimizing downtime and preserving data integrity.
Upgraded software from End of Life versions to improve security posture and system performance.
Delivered daily and weekly performance reports and managed project progress and milestones for stakeholders.
Collaborated with project managers and stakeholders to align goals and expectations.
Created, managed, and reviewed Statements of Work (SOWs).
Managed/Coordinated/Implemented Change Management processes.
Developed and presented technical workshops to clients and colleagues, promoting knowledge sharing.
Participated in scope meetings, providing expert recommendations to optimize security and outcomes.
Authored design and build documentation integrating third-party security products for seamless deployment.
Advised clients on security principles and best practices to strengthen strategies.
Ensured alignment with project goals and business objectives through active collaboration.
Conducted security posture and policy reviews to maintain compliance with standards.
Produced tailored 'Best Practice' and 'Procedural' guides, enhancing operational consistency and quality.
2017 – 2018
Mississauga, ON
Managed and coached a team of 17+ in offense and incident response management, ensuring high-quality outcomes and team performance
Designed and implemented schedule rotations to optimize resource allocation and team coverage across all Managed Security Defense (MSD) teams
Led customer review meetings, delivering detailed reports to communicate operational status and improvements
Conducted Internal Audits aligned with ISO 9001:2015 standards, maintaining compliance and quality assurance
Maintained and enhanced Quality Control Systems under ISO 9001:2009, ISO
9001:2015, and ISO 27001 frameworks to support continuous improvement
Provided strategic input for IT Service Management (ITSM) tool enhancements,
improving ticketing, monitoring, and operational processes
Designed and managed an Audible Alarm System to ensure timely response to
Service Level Agreements (SLAs) and critical security offenses
Maintained and updated the site disaster recovery program to ensure business continuity
Acted as a key stakeholder in the governance and multi-stage change management processes to align IT operations with business goals
Recruited and onboarded qualified candidates and co-op students to build and strengthen MSD teams
Collaborated closely with the Service Desk to secure hardware and software for internal stakeholders, reinforcing organizational security posture
2014 – 2017
Mississauga, ON
Served as primary contact for emergency changes and alerts, ensuring rapid response to critical incidents
Participated in 24x7 support model including On-Call support to maintain continuous service availability
Provided training and mentoring to team members, enhancing technical skills and knowledge transfer
Managed complex technical questions and escalated tickets, driving timely resolution and customer satisfaction
Monitored and actioned alerts, offenses, inbox, and incident queues to maintain security posture and operational efficiency
Identified technical deficiencies, service performance issues, product utilization gaps, bugs, and recommended actionable improvements
Recommended process improvements that increased troubleshooting efficiency and reduced average resolution time
Developed customized reports and presentations, delivering technical knowledge transfer and performance analysis to clients
Created best practices, strategies, methodologies, documentation, and templates for use by consultants and analysts, standardizing team operations
Acted as key stakeholder in change management by planning, staging, and implementing changes, minimizing service disruption
2013 – 2014
Kanata, ON
Provided weekly performance and goal feedback to individual engineers and teams to drive continuous improvement
Delivered daily technical and managerial coaching to engineers, enhancing team capability and productivity
Supported engineers with high workload tasks, ensuring timely and quality task completion
Built and maintained strong client relationships to accurately identify and address their needs
Collaborated closely with Professional Services and Sales teams to ensure seamless service delivery and customer satisfaction
2012 – 2013
Kanata, ON
Led technical solution-focused sessions (Think Tanks) to rapidly resolve complex cases, improving team efficiency.
Produced detailed monthly advanced reports for senior management, supporting informed decision-making.
Coordinated engineer efforts to systematically reduce backlog and enhance project delivery timelines.
2012 – 2012
Kanata, ON
Level III Check Point Engineer
Resolved escalated technical issues for clients, ensuring rapid bug resolution by collaborating closely with Research and Development teams
Replicated client environments to support accurate troubleshooting and issue diagnosis
Mentored and onboarded new staff, enhancing team capability and technical knowledge
Provided multi-channel customer support via phone, email, and remote login to resolve complex issues efficiently
2011 – 2012
Kanata, ON
Level II Check Point Engineer
Provided second level technical support for Check Point products and services,
resolving complex end-user hardware and software issues.
Performed detailed hardware diagnostics using remote session tools to enhance problem resolution efficiency.
Maintained rigorous case management with comprehensive documentation to ensure traceability and knowledge sharing.
Achieved and sustained a client satisfaction score (CSTAT) of 9.65/10, the highest at the Kanata TAC location, reflecting exceptional customer service quality.
2008 – 2010 Computer Systems Technology
Seneca College of Applied Arts and Technology
