Adwitiya Paul

Experienced Operations Manager and Executive Housekeeper with over 18 years of expertise in managing hotel operations, optimizing guest services, and leading cross-functional teams. Proven track record in streamlining processes, enhancing customer satisfaction, and reducing operational costs. Skilled in staff training, inventory management, and driving operational efficiency to improve overall performance.

Seeking to leverage my extensive experience to contribute to a dynamic hospitality environment.

Book Keeper - Tony's Pasta & Seafood House - Whitehorse, Yukon

(2024-11)

• Maintaining accurate and up-to-date records of all financial transactions.
• Processes invoices, tracking payment and managing vendors accounts.
• Reconciling bank statements and account to ensure accuracy.

Operations Manager - Hotel Shahpura House - India

(2022-11 - 2023-05)

• Managed all aspects of daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance to ensure a seamless guest experience.
• Led a team of 50+ employees, fostering collaboration across departments to meet high standards of service and guest satisfaction.
• Developed and implemented strategies to enhance operational efficiency, leading to a 10% reduction in operational costs through better resource allocation and streamlined processes.
• Maintained close relationships with VIP guests, addressing their specific needs and ensuring personalized services.
• Collaborated with the marketing team to launch seasonal promotions, resulting in a 20% revenue increase during the low season.
• Ensured compliance with local safety regulations and hotel standards, receiving positive feedback from internal and external audits.

Operations Manager - Hotel Jaipur Central - India

(2022-04 - 2022-11)

• Oversaw all operational functions, including guest services, housekeeping, and food and beverage, to ensure efficient daily hotel operations.
• Managed a staff of 40, organizing regular training sessions to improve employee skills, customer service, and departmental cooperation.
• Streamlined communication and processes between departments, reducing guest check-in and check-out times by 20% and improving overall guest satisfaction.
• Worked closely with vendors and suppliers to ensure timely delivery of quality goods.
• Handled guest complaints and resolved issues quickly, resulting in consistently high guest satisfaction ratings.
• Developed action plans for special events, ensuring flawless execution and enhanced guest experiences.

Operations Manager - Hotel Sanskar Prime - India

(2021-04 - 2022-03)

• Directed all operational aspects of the hotel, including overseeing staff, guest services, housekeeping, maintenance, and event coordination.
• Led a team of 35 employees, providing ongoing training and support to ensure adherence to hotel policies and customer service standards.
• Introduced new operational procedures that reduced housekeeping turnover time by 25%, increasing room availability and revenue.
• Played a key role in enhancing the guest experience by implementing a personalized guest service system.
• Monitored budget expenditures and identified cost-saving opportunities.
• Conducted regular staff evaluations and performance reviews to ensure team efficiency and high morale.

Executive Housekeeper - Hotel Golden Tulip - India

(2017-01 - 2019-12)

• Led a team of 25 housekeeping staff, responsible for cleaning and maintaining 150 guest rooms and public areas to meet the hotel's high standards.
• Implemented a thorough training program to improve staff performance, reducing guest complaints.
• Conducted regular room inspections and audits to ensure compliance with cleanliness and maintenance standards, resulting in consistently high scores from guest satisfaction surveys.
• Managed the housekeeping department's inventory and procurement, ensuring adequate stock levels of cleaning supplies and linens while keeping costs under budget.
• Collaborated with the maintenance team to identify and resolve maintenance issues quickly.
• Played a key role in the hotel's sustainability initiative by introducing eco-friendly cleaning products, which reduced the hotel's environmental footprint.

Executive Housekeeper - Hotel Libra - India

(2015-01 - 2016-12)

• Oversaw daily housekeeping operations, including room inspections and staff scheduling.
• Maintained high standards of cleanliness and guest satisfaction.

Executive Housekeeper - Hotel Hawa Mahal Jaipur - India

(2012-05 - 2013-05)

• Managed housekeeping operations, ensuring high standards of cleanliness and maintenance.
• Trained and supervised housekeeping staff.

Assistant Housekeeper - Hotel Chunda Palace - Udaipur, India

(2011-07 - 2012-04)

• Assisted in managing housekeeping operations and staff.
• Ensured cleanliness and maintenance of guest rooms and public areas.

Housekeeping Executive - Hotel Park Inn - Jaipur, India

(2010-12 - 2011-06)

• Responsible for housekeeping duties and team management.
• Ensured high standards of cleanliness and guest satisfaction.

3-Year Diploma - Hotel Management - AIHM Institute

Higher Secondary (10+2) - Arts - Bijoygrh Jyotish Roy College (2004)

Secondary (10th Grade) - Biroja Sundari Girls High School (2002)