Book Keeper - Tony's Pasta & Seafood House - Whitehorse, Yukon
(2024-11)
- Maintaining accurate and up-to-date records of all financial transactions.
- Processes invoices, tracking payment and managing vendors accounts.
- Reconciling bank statements and account to ensure accuracy.
Operations Manager - Hotel Shahpura House - India
(2022-11 - 2023-05)
- Managed all aspects of daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance to ensure a seamless guest experience.
- Led a team of 50+ employees, fostering collaboration across departments to meet high standards of service and guest satisfaction.
- Developed and implemented strategies to enhance operational efficiency, leading to a 10% reduction in operational costs through better resource allocation and streamlined processes.
- Maintained close relationships with VIP guests, addressing their specific needs and ensuring personalized services.
- Collaborated with the marketing team to launch seasonal promotions, resulting in a 20% revenue increase during the low season.
- Ensured compliance with local safety regulations and hotel standards, receiving positive feedback from internal and external audits.
Operations Manager - Hotel Jaipur Central - India
(2022-04 - 2022-11)
- Oversaw all operational functions, including guest services, housekeeping, and food and beverage, to ensure efficient daily hotel operations.
- Managed a staff of 40, organizing regular training sessions to improve employee skills, customer service, and departmental cooperation.
- Streamlined communication and processes between departments, reducing guest check-in and check-out times by 20% and improving overall guest satisfaction.
- Worked closely with vendors and suppliers to ensure timely delivery of quality goods.
- Handled guest complaints and resolved issues quickly, resulting in consistently high guest satisfaction ratings.
- Developed action plans for special events, ensuring flawless execution and enhanced guest experiences.
Operations Manager - Hotel Sanskar Prime - India
(2021-04 - 2022-03)
- Directed all operational aspects of the hotel, including overseeing staff, guest services, housekeeping, maintenance, and event coordination.
- Led a team of 35 employees, providing ongoing training and support to ensure adherence to hotel policies and customer service standards.
- Introduced new operational procedures that reduced housekeeping turnover time by 25%, increasing room availability and revenue.
- Played a key role in enhancing the guest experience by implementing a personalized guest service system.
- Monitored budget expenditures and identified cost-saving opportunities.
- Conducted regular staff evaluations and performance reviews to ensure team efficiency and high morale.
Executive Housekeeper - Hotel Golden Tulip - India
(2017-01 - 2019-12)
- Led a team of 25 housekeeping staff, responsible for cleaning and maintaining 150 guest rooms and public areas to meet the hotel's high standards.
- Implemented a thorough training program to improve staff performance, reducing guest complaints.
- Conducted regular room inspections and audits to ensure compliance with cleanliness and maintenance standards, resulting in consistently high scores from guest satisfaction surveys.
- Managed the housekeeping department's inventory and procurement, ensuring adequate stock levels of cleaning supplies and linens while keeping costs under budget.
- Collaborated with the maintenance team to identify and resolve maintenance issues quickly.
- Played a key role in the hotel's sustainability initiative by introducing eco-friendly cleaning products, which reduced the hotel's environmental footprint.
Executive Housekeeper - Hotel Libra - India
(2015-01 - 2016-12)
- Oversaw daily housekeeping operations, including room inspections and staff scheduling.
- Maintained high standards of cleanliness and guest satisfaction.
Executive Housekeeper - Hotel Hawa Mahal Jaipur - India
(2012-05 - 2013-05)
- Managed housekeeping operations, ensuring high standards of cleanliness and maintenance.
- Trained and supervised housekeeping staff.
Assistant Housekeeper - Hotel Chunda Palace - Udaipur, India
(2011-07 - 2012-04)
- Assisted in managing housekeeping operations and staff.
- Ensured cleanliness and maintenance of guest rooms and public areas.
Housekeeping Executive - Hotel Park Inn - Jaipur, India
(2010-12 - 2011-06)
- Responsible for housekeeping duties and team management.
- Ensured high standards of cleanliness and guest satisfaction.
