Affouza Tamboura

Motivated insurance agent oriented towards customer service, seeking an opportunity to begin a career as an insurance broker. Eager to use my communication skills and my ability to analyze client needs to offer tailored insurance solutions.

Receptionist - Résidence Manoir Laure Gaudreault

(2019-08 - 2020-01)

• Answer phone calls and make reservations
• Send invoices by mail
• Perform data entry

Receptionist - Hôtel Holiday Québec

(2018-08 - 2019-07)

• Assist various departments by performing various administrative tasks
• Scan, print, and verify multiple administrative documents
• Create files for new employees
• Answer phone calls, make reservations, process payments, and handle all tasks related to hotel front desk duties
• Send invoices by mail
• Schedule appointments
• Perform data entry

Secretary-Receptionist - Groupe Lokia

(2018-05 - 2018-08)

• Welcome clients and suppliers with professionalism and warmth
• Confirm appointments
• Perform document scanning
• Order office materials and supplies
• Process emails from the general inbox
• Handle incoming and outgoing mail
• Maintain cleanliness and organization of the reception area
• Collaborate with technical agents by carrying out certain tasks

Executive Assistant - Nots Mali LAMPE SOLAIRE SARL

(2014-07 - 2016-06)

• Answer client calls and make outbound calls
• Maintain strong client relationships by responding to questions and concerns in a timely and professional manner
• Build effective collaboration with clients
• Perform data entry and conduct research necessary for resolving client issues
• Provide business support through regular and accurate communication with distributors
• Assist the director of Nots Mali in the implementation and achievement of objectives

College Studies Certificate (AEC) - Insurance and Damage Agents and Brokers (LCA.DA) - Institut Teccart (2025-09 - 2026-08)

Bachelor's Degree - Lycée Louise Ouimel-de Bamako, Mali (2014)