Afolabi Ajayi

A seasoned administrator with years of on the job experience that cuts across the banking and hospitality industry.

Meeting Coordination Supply Replenishment Workflow Coordination Report Generation Business Correspondence Writing Business Correspondence Confidential Document Control Transporting Files Performance Improvement Appointment Scheduling Financial Aid Application Review Data Organization Inventory Supplies Quickbooks Expense Reporting Data Entry Schedule Management Inventory Management Telephone Reception Strategic Planning Word Processing File Organization

Experience

Turning Leaf Services | Winnipeg, MB Administration Assistant 11/2023 - Current

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement Communicated corporate objectives across divisions through regular correspondence and scheduled status updates Trained employees in company and regulatory compliance requirements to promote conformance Assigned tasks and directed team of office clerks Monitored and evaluated personnel performance to complete annual

Office Management Attendance Records Preparation Administrative Support Office Equipment Maintenance Document Retrieval Bookkeeping Office Administration Payroll Liability and Deductions Social Media Management Scheduling Mail Handling Report Writing Business Administration Records Management Systems Memo Preparation Account Reconciliation Project Management Customer Relations Administrative Operations Multi-Line Phone Systems Travel Coordinationreviews, recommend advancement or address productivity concerns

Supervised hiring processes and vendor relationships to maintain smooth operations for company

Learned and applied preferred systems for scheduling, purchasing and problem-solving

Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources

Oversaw corporate events designed to connect and support employees at work and outside of work

Built excellent employee experience through culture of service and execution of employee assistance programs

Maintained CRM database with customer updates and report generation

Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management

Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships

Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills

Oversaw appointment scheduling and itinerary coordination for both clients and personnel

Improved office operations by automating client correspondence, record tracking and data communications

Developed highly-efficient administrative team through ongoing coaching and professional development opportunities

Integrated logistic systems into company processes to improve operations and manage work orders and price changes.

Villa Picasso | Abuja, Nigeria

Administration Manager

01/2009 - 03/2023

Monitored office supplies to replenish needed inventory before depletion.

Organized workflows to improve efficiency and reduce operating costs.

Coordinated and conducted classes to teach procedures to new staff members.

Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.

Organized office operations and procedures, including filing systems,

record keeping, data entry, mail distribution and other clerical services.

Recruited, trained and developed administrative team to support corporate growth and objectives.

Planned and controlled budgets for contracts, equipment and supplies.

Monitored inventory levels of office supplies ensuring adequate stock at all times.

Developed a comprehensive training program for new staff members to ensure smooth integration into the organization's culture.

Reviewed incoming emails and responded accordingly within established timelines.

Maintained an accurate database of company documents such as contracts,

invoices, vendor agreements .

Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Automated office operations to optimize accounts payable and receivable,

customer correspondence and data communications.

Oversaw complex office support, managing records database, andorganizing contracts.

Monitored office inventory to maintain supply levels.

Provided guidance to staff on administrative issues such as payroll processing, employee benefits administration.

Managed the recruitment process by sourcing candidates, conducting interviews and onboarding new hires.

Oversaw CRM updates and backups, report generation and troubleshooting requisition.

Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.

Represented work unit at meetings or conferences to serve as liaison for requests or complaints.

Actively participated in weekly meetings with senior management to discuss progress towards goals.

Implemented cost-saving strategies across all departments that resulted in significant savings over time.

Pitched in to help with office tasks during busy periods and staff absences.

Tracked and analyzed expenditures to deliver budgets and financial reports.

Built and implemented systems for lead generation, client management and office operations.

Collaborated with project and department leaders to develop and implement improvements to operational efficiency.

Identified and solved problems to enhance management and business direction.

Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.

Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.

Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.

Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.

Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Performed budgeting duties including forecasting expenditures and preparing financial reports.

Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.

Resolved complex problems related to administrative processes in a timely manner.

Worked with management team to improve workflows and eliminate unnecessary tasks.

Directed and oversaw office personnel activities.

Managed paper or electronic filing systems by recording information,

updating paperwork and maintaining documents.

Organized and maintained documents, files and records.

Created and maintained operations manual to document systems and standards.

Supervised daily operations of the administrative team to ensure timely completion of tasks.

Served as a liaison between the organization's leadership team and otherdepartments when needed.

Managed busy calendar for executive team, planning and preparing meetings and communications.

Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.

Established work procedures or schedules to organize daily work of administrative staff.

Collaborated with vendors on procurement projects ensuring quality products were delivered on time.

Managed purchase requisitions and approvals for all department equipment and supplies.

Travel support and hotel reservations

Intercontinental Bank Plc | Nigeria

SENIOR ADMINISTRATION OFFICER

04/2006 - 12/2008

Represented company at internal and external forums and committees for effective corporate communication and collaboration

Delivered advice and policy guidance relating to provisional project management and business analysis resulting in Result

Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities

Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making

Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance

Reported building and facility repairs, defects and security issues to contractors and monitored progress toward resolutions

Provided continuous quality review and spearheaded procedures and processes for program improvement

Developed and maintained productive relationships with internal and external stakeholders to support increased business

Collaborated with key stakeholders to identify and deliver quality enhancements

Coordinated school facility use with Job title to achieve equitable access

Partnered with Job title to implement and monitor policies and procedures and recommend changes.

Intercontinental Bank Plc | Nigeria

REGIONAL ADMINISTRATIVE

OFFICER

04/2003 - 04/2006

Fleet management

Travel support

Procurement of all assets

Logistic support

Regional administrative services

Laising with suppliers and vendors in making sure only quality services and products are delivered

Goods and inventory control

Gateway Bank Plc | Nigeria

ADMINISTRATIVE ASSISTANT

04/2001 - 04/2003

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

Executed record filing system to improve document organization and management

Scheduled office meetings and client appointments for staff teams

Sorted and distributed office mail and recorded incoming shipments for corporate records.Education and Training

Area of certification, Tom Associates

06/2019

Ladoke Akintola University of Technology | Nigeria

Master Of Business Administration

04/2010

development completed in office management CIMA Professional Certificate | Accounting

05/2008

Chartered Institute of Management Accountants | Nigeria

Associate"s Degree in Accounting And Finance

11/2007

Chartered Association of Cost And Executive | Nigeria

Area of certification Training -Advanced office management and Administrative skills

Area of certification, Company Name - Timeframe

Accomplishments

Administrative Policies

Administrative Oversight

Administrative Assistance

Administrative Coordination

Administrative Procedures

Administrative Expertise

Administrative Documentation

Administrative Supervision

Administrative Skills

Administrative Organization

Administrative Support

Administrative Arrangements

Administrative Operations

Administrative Improvement

Administrative Duties

Administrative Proficiency

Administrative Leadership

Administrative Ability

Administrative Updates

Administrative Recordkeeping

Administrative Writing

Regional Delivery Management

Regional Office Management

Administrative Work Management

Administrative Management

Abilities

Administrative Support Specialist

Administrative Staff Supervision

Strong Administrative Proficiency

Administrative Staff Coordination

General Administrative Support

Excellent Administrative Abilities

Administrative Management

StrategiesAdministrative Cost-Reduction Unit Administrative Support Administrative Office Operations Coordination of Administrative Activities Administrative and Clerical Procedures Administrative and Office Support Administrative and Clerical Support

Languages

English Full Professional.

Additional Information To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS Security Officer Supervision Officer Safety Protocols Commanding Officer Advisement Security Officer Evaluation Police Officer Assistance Security Officer Development Officer Personnel Information

Masters degree in Business Administration