Administrator
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A seasoned administrator with years of on the job experience that cuts across the banking and hospitality industry.
Meeting Coordination Supply Replenishment Workflow Coordination Report Generation Business Correspondence Writing Business Correspondence Confidential Document Control Transporting Files Performance Improvement Appointment Scheduling Financial Aid Application Review Data Organization Inventory Supplies Quickbooks Expense Reporting Data Entry Schedule Management Inventory Management Telephone Reception Strategic Planning Word Processing File Organization
Turning Leaf Services | Winnipeg, MB Administration Assistant 11/2023 - Current
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement Communicated corporate objectives across divisions through regular correspondence and scheduled status updates Trained employees in company and regulatory compliance requirements to promote conformance Assigned tasks and directed team of office clerks Monitored and evaluated personnel performance to complete annual
Office Management Attendance Records Preparation Administrative Support Office Equipment Maintenance Document Retrieval Bookkeeping Office Administration Payroll Liability and Deductions Social Media Management Scheduling Mail Handling Report Writing Business Administration Records Management Systems Memo Preparation Account Reconciliation Project Management Customer Relations Administrative Operations Multi-Line Phone Systems Travel Coordinationreviews, recommend advancement or address productivity concerns
Supervised hiring processes and vendor relationships to maintain smooth operations for company
Learned and applied preferred systems for scheduling, purchasing and problem-solving
Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources
Oversaw corporate events designed to connect and support employees at work and outside of work
Built excellent employee experience through culture of service and execution of employee assistance programs
Maintained CRM database with customer updates and report generation
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Improved office operations by automating client correspondence, record tracking and data communications
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Villa Picasso | Abuja, Nigeria
01/2009 - 03/2023
Monitored office supplies to replenish needed inventory before depletion.
Organized workflows to improve efficiency and reduce operating costs.
Coordinated and conducted classes to teach procedures to new staff members.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Organized office operations and procedures, including filing systems,
record keeping, data entry, mail distribution and other clerical services.
Recruited, trained and developed administrative team to support corporate growth and objectives.
Planned and controlled budgets for contracts, equipment and supplies.
Monitored inventory levels of office supplies ensuring adequate stock at all times.
Developed a comprehensive training program for new staff members to ensure smooth integration into the organization's culture.
Reviewed incoming emails and responded accordingly within established timelines.
Maintained an accurate database of company documents such as contracts,
invoices, vendor agreements .
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Automated office operations to optimize accounts payable and receivable,
customer correspondence and data communications.
Oversaw complex office support, managing records database, andorganizing contracts.
Monitored office inventory to maintain supply levels.
Provided guidance to staff on administrative issues such as payroll processing, employee benefits administration.
Managed the recruitment process by sourcing candidates, conducting interviews and onboarding new hires.
Oversaw CRM updates and backups, report generation and troubleshooting requisition.
Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
Actively participated in weekly meetings with senior management to discuss progress towards goals.
Implemented cost-saving strategies across all departments that resulted in significant savings over time.
Pitched in to help with office tasks during busy periods and staff absences.
Tracked and analyzed expenditures to deliver budgets and financial reports.
Built and implemented systems for lead generation, client management and office operations.
Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
Identified and solved problems to enhance management and business direction.
Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Performed budgeting duties including forecasting expenditures and preparing financial reports.
Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
Resolved complex problems related to administrative processes in a timely manner.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Directed and oversaw office personnel activities.
Managed paper or electronic filing systems by recording information,
updating paperwork and maintaining documents.
Organized and maintained documents, files and records.
Created and maintained operations manual to document systems and standards.
Supervised daily operations of the administrative team to ensure timely completion of tasks.
Served as a liaison between the organization's leadership team and otherdepartments when needed.
Managed busy calendar for executive team, planning and preparing meetings and communications.
Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
Established work procedures or schedules to organize daily work of administrative staff.
Collaborated with vendors on procurement projects ensuring quality products were delivered on time.
Managed purchase requisitions and approvals for all department equipment and supplies.
Travel support and hotel reservations
Intercontinental Bank Plc | Nigeria
04/2006 - 12/2008
Represented company at internal and external forums and committees for effective corporate communication and collaboration
Delivered advice and policy guidance relating to provisional project management and business analysis resulting in Result
Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities
Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making
Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance
Reported building and facility repairs, defects and security issues to contractors and monitored progress toward resolutions
Provided continuous quality review and spearheaded procedures and processes for program improvement
Developed and maintained productive relationships with internal and external stakeholders to support increased business
Collaborated with key stakeholders to identify and deliver quality enhancements
Coordinated school facility use with Job title to achieve equitable access
Partnered with Job title to implement and monitor policies and procedures and recommend changes.
Intercontinental Bank Plc | Nigeria
04/2003 - 04/2006
Laising with suppliers and vendors in making sure only quality services and products are delivered
Gateway Bank Plc | Nigeria
04/2001 - 04/2003
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Executed record filing system to improve document organization and management
Scheduled office meetings and client appointments for staff teams
Sorted and distributed office mail and recorded incoming shipments for corporate records.Education and Training
Area of certification, Tom Associates
06/2019
Ladoke Akintola University of Technology | Nigeria
04/2010
development completed in office management CIMA Professional Certificate | Accounting
05/2008
Chartered Institute of Management Accountants | Nigeria
Associate"s Degree in Accounting And Finance
11/2007
Chartered Association of Cost And Executive | Nigeria
Area of certification Training -Advanced office management and Administrative skills
Area of certification, Company Name - Timeframe
StrategiesAdministrative Cost-Reduction Unit Administrative Support Administrative Office Operations Coordination of Administrative Activities Administrative and Clerical Procedures Administrative and Office Support Administrative and Clerical Support
English Full Professional.
Additional Information To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
SKILLS Security Officer Supervision Officer Safety Protocols Commanding Officer Advisement Security Officer Evaluation Police Officer Assistance Security Officer Development Officer Personnel Information
Masters degree in Business Administration
