Aftab Ur Rehman

Highly accomplished and results-driven Business Analyst with 10 years of experience in E-commerce and Logistics domains. Demonstrated expertise in reducing integration backlogs and implementing streamlined processes. Selected to spearhead the development of a new department, introducing a lean-agile process that reduced development time by 40%.

Co-developed a comprehensive onboarding training plan, improving resource retention. Analytical and strategic with a strong ability to collaborate with stakeholders. Proficient in project management, requirements elicitation, risk management, and Agile methodologies.

Senior Business Analyst, Paack Iberia SLU

May 2022 – Apr 2023

• Collaborated with pre-sales engineers, business development managers, and clients to gather integration requirements, providing necessary information for seamless integration. 
• Conducted necessary configurations to set up customers on Paack's platform, streamlining the integration process and reducing integration time by 25%. 
• Actively worked with customers throughout the integration process, addressing issues in a timely manner, resulting in a 90% customer satisfaction rate. 
• Coordinated with internal teams to ensure customer needs were met and provided hands-on support during the go-live process. 
• Developed and maintained detailed Confluence documentation, improving knowledge sharing and enhancing the onboarding experience for new resources. 
• Identified areas for improvement in product features and customer support processes, driving continuous improvement efforts.

Product Owner / Senior Business Analyst, Bari Tech Sol.

Aug 2015 – Sep 2021

• Led successful integration of shipping carriers onto industry-leading Shipping Management Software, Stamps USA and Metapack Pvt. Ltd EU, through thorough requirement analysis and high-quality solution delivery.
• Developed comprehensive design documents based on customer and carrier requirements, ensuring alignment with client needs and expectations.
• Collaborated with cross-functional teams to understand business flows and requirements, conducting meetings to review solutions as needed.
• Managed project backlogs effectively, providing reliable estimations and delivery dates for timely completion of deliverables.
• Conducted daily standups, weekly status telcos, sprint reviews, and retrospectives to provide regular updates to management and ensure smooth project progress.
• Assisted developers with necessary information and supported the QA team in delivering high-quality software products.
• Worked closely with clients to review outputs, ensure all requirements were met, and maintained detailed post-development documentation.
• Mentored and onboarded new Business Analysts to ensure a seamless transition into the team.

Software Quality Assurance Engineer, Bari Tech Sol.

Mar 2015 – Jul 2021 

• Collaborated with Business Analysts to understand project requirements and developed comprehensive test cases to ensure full coverage.
• Conducted thorough testing of third-party services and databases using manual and automated testing methodologies.
• Identified and reported technical and process-related defects in a timely and efficient manner.
• Performed integration and regression testing to ensure the quality and stability of the final product.
• Explored new tools and techniques to enhance testing processes and procedures.

Software QA Engineer, Axact / Gameview Studios 

Jan 2013 – Feb 2015 

• Worked as a QA engineer on enterprise-level web applications & mobile gaming apps.

Earlier roles with Royal Cyber Inc. as jr. Software Engineer and Avanza Solutions as Software QA Engineer.

Bachelors of Computer Science & Information Technology 

NED University of Engineering & Technology, Pakistan

Postgraduate Diploma in Business Administration

Virtual University, Pakistan

Certified Scrum Master (CSM) 

Scrum Alliance