Customer Support – Teleperformance, Canada (Sep 2022 – Nov 2022)
- Resolved 35 customer complaints, and implemented a dispute resolution process for 14 US customers.
Compliance Officer – Cyient, India
(Nov 2021 – Oct 2022)
- Implemented a Global Data Privacy Implementation plan for Canada (Ontario, Quebec, BC, Alberta and Montreal) and India.
- Collaborated with 70% internal and external stakeholders to seek inputs from the Compliance team on the ground and virtually.
- Signed 109 Data Transfer agreements, set up a cadence for Record of Processing Activities (ROPA), conducted 476 Privacy Impact Assessment’s (TIA).
Senior Associate – Legasis, India
(Jan 2021 – July 2021)
- Led the International Privacy Team with implementing 24 Data Privacy Solutions.
- Updated 16 policies to ensure compliance with the changing regulatory laws.
Assistant Manager – Optiva (Formerly Redknee), India
(August 2015 – November 2020)
- Conducted 254 privacy impact assessment’s and was awarded Most Valuable Player.
- Streamlined 89% data privacy requirements in a merger between a Canada listed company and 32 subsidiaries.
- Drafted Website Privacy policy, Employee privacy policy, Data Flow diagrams, and revamped IT policies. Set up CCTV policy, Ombudsman policy, Whistle-blower policy and Incident Management policy. Prepared ROPA assessments for Workday, Microsoft Office, Concur, Google Suites, Zwayam, etc. vendors and tools.
- Created a Data Retention policy, and mobilized a global process for Records Management.
Compliance Consultant – Tata Technologies, India
(May 2012 –August 2015)
- Formed the 1st Compliance & Privacy team in Tata Technologies as good governance.
- Handled 500+ privacy requests and queries regarding personal information and rights.
- Represented the Company at the national level, filed 70+ documents with the regulatory authorities.
