Ahana Pardhe

Ahana Pardhe is a experienced professional with 10 years of working experience across IT, Consulting, Pharma, Fintech and Auto. She is a great team-player, enthusiastic and loves to put in a good day's work.

Customer Support – Teleperformance, Canada (Sep 2022 – Nov 2022)

• Resolved 35 customer complaints, and implemented a dispute resolution process for 14 US customers.

• Implemented a Global Data Privacy Implementation plan for Canada (Ontario, Quebec, BC, Alberta and Montreal) and India.
• Collaborated with 70% internal and external stakeholders to seek inputs from the Compliance team on the ground and virtually.
• Signed 109 Data Transfer agreements, set up a cadence for Record of Processing Activities (ROPA), conducted 476 Privacy Impact Assessment’s (TIA).

• Led the International Privacy Team with implementing 24 Data Privacy Solutions. 
• Updated 16 policies to ensure compliance with the changing regulatory laws.

• Conducted 254 privacy impact assessment’s and was awarded Most Valuable Player.
• Streamlined 89% data privacy requirements in a merger between a Canada listed company and 32 subsidiaries.
• Drafted Website Privacy policy, Employee privacy policy, Data Flow diagrams, and revamped IT policies. Set up CCTV policy, Ombudsman policy, Whistle-blower policy and Incident Management policy. Prepared ROPA assessments for Workday, Microsoft Office, Concur, Google Suites, Zwayam, etc. vendors and tools.
• Created a Data Retention policy, and mobilized a global process for Records Management.

• Formed the 1st Compliance & Privacy team in Tata Technologies as good governance. 
• Handled 500+ privacy requests and queries regarding personal information and rights.
• Represented the Company at the national level, filed 70+ documents with the regulatory authorities.

• Company Secretary - Institute of Company Secretaries of India - India
• Bachelor of Commerce - Pune University - India
• Bachelor of Laws - Pune University - India 
• Life Skills Coach Training – Young Womens Christian Association, Toronto – Currently pursuing this Government funded scholarship course - Toronto