Customer Service Support Assistant IB - HUM Media and Computing Mcmaster University - Hamilton, ON
(2025-09 - 2025-12)
- Assisted 20–30 visitors daily by responding to inquiries in person, by phone, and by email, ensuring timely and professional support.
- Provided policy information and resolved concerns, escalating complex issues when needed to maintain smooth operations.
- Opened and prepared labs/classrooms, ensuring AV equipment was fully functional for multiple classes per shift.
- Managed 40-50 equipment reservations weekly, while maintaining organized, clean workspaces and accurate maintenance records.
E-commerce and Marketing Intern - Sukoshi Mart - Mississauga, ON
(2025-05 - 2025-08)
- Managed Shopify product data for 500+ products using metafields, improving filtering accuracy and enhancing product search functionality.
- Organized and optimized collections for seasonal and new launches, increasing product visibility and improving site navigation.
- Monitored performance across web, retail, and app channels, using insights to support marketing and merchandising decisions.
- Supported website updates, loyalty initiatives, and email campaigns reaching 1,000+ subscribers, contributing to improved customer engagement.
Beauty Advisor - Sukoshi Mart - Newmarket, ON
(2024-05 - 2024-12)
- Engaged with 20–30 customers daily, providing personalized beauty recommendations and product education to enhance the shopping experience and build customer loyalty.
- Collaborated with team members per shift to maintain efficient store operations and a positive, team-oriented environment.
- Promoted and upsold products by highlighting new arrivals, promotions, and bestsellers, contributing to increased sales and customer conversions.
- Maintained visually appealing displays and managed restocking for 100+ products, ensuring product availability and an organized store environment.
Research Assistant - Evidence Based General Surgery (EVIGS) - Hamilton, ON
(2024-06 - 2024-08)
- Conducted data collection and literature reviews to support evidence-based general surgery research, improving the quality and reliability of study findings.
- Assisted with clinical data analysis and contributed to research reports for journal submission, supporting accurate and well-structured documentation.
- Collaborated with multidisciplinary research teams to support ongoing surgical projects, ensuring timely progress and coordination.
- Applied research methods and analytical skills to strengthen understanding of medical research approaches and contribute to project outcomes.
Secretary - Kays Auction - Richmond Hill, ON
(2020-06 - 2023-07)
- Maintained organized filing systems for confidential documents, ensuring easy retrieval when needed.
- Assisted customers via email or phone regarding inquiries about the company's products or services.
- Effectively resolved customer complaints in a prompt and professional manner.
- Conducted daily maintenance of the e-commerce platform, ensuring its smooth operation.
- Developed and executed marketing strategies aimed at boosting online store sales
Cashier Barista - The Alley - Newmarket, ON
(2021-10 - 2022-11)
- Processed 20–30 transactions per shift using various payment methods, ensuring accuracy and efficient service.
- Maintained a clean and organized workspace by completing daily sanitation tasks, supporting health and safety standards.
- Trained new team members on beverage machine operations, improving efficiency and consistency in service.
- Delivered friendly, personalized customer service to 20–30 customers per shift, while managing product displays and restocking 50+ items based on demand.
