Aimene Bouras

I am an enthusiastic person, in pursuit of excellence, hardworking, ambitious and a problem solver. With a background in engineering, and a diplomat in computer science, experienced as Cloud support and Software Analyst.

I am seeking always for room to grow, new challenges, learn new skills, and make a positive impact in people and business.

Software Analyst: Bell Canada 05/2022 – Present

• Troubleshoot software issues and identify the root causes.
• Perform software deployment.
• Maintain, manage and modify software systems and applications.
• Participating in the on-call system to ensure our solutions are operational around the clock.
• Creating and maintaining technical and operational documents.
• Build scripts which automate repetitive tasks.
• Participate in the design and implementation of continuous integration and delivery (CI/CD) pipelines.
• Monitor and control the flow of data, Ensure it is handled, transferred and processed accordingly.

Cloud technical support: OVHcloud service provider 07/2021 – 05/2022

• Assist customers dealing and understanding OVHcloud infrastructure: VMs, Dedicated servers and Cloud computing.
• Assist customers with various types of technical issues via tickets, live chat and telephone.
• Troubleshot hardware and network issues and provide solutions.
• Analytical/Problem solving ability – ability to quickly evaluate customer incidents and/or requests.

National polytechnic school of Algiers: Mining engineering 2012-2018

Computer diplomat: TECCART INSTITUTE (Montreal) 2019-2020