Aisha Aden

Client service professional with customer service experience supporting the public. Experienced in responding to inquiries, explaining processes and payment information, handling complaints, documenting client issues, and creating cases for resolution. Strong communicator who works independently and collaboratively, remains professional under pressure, and learns new procedures quickly.

SPECIAL SERVICES ASSOCIATE at HOME DEPOT (2025-01 – Present)

• Coordinate special orders, deliveries, installations, and returns.
• Partner with multiple departments to ensure timely order fulfillment.
• Resolve customer concerns while maintaining a luxury-level service mindset.
• Maintain accurate records and support efficient daily operations.

SENIOR ACCOUNTING CLERK at ELECTIONS CANADA (2021-09 – 2021-12)

• Responded to client questions by telephone and email regarding federal election payments.
• Provided information on expected payment dates, Records of Employment, and T4 documents.
• Reviewed client information, built cases for payment issues, and forwarded cases for resolution.

ENQUIRES OFFICER at ELECTIONS CANADA (2021-05 – 2021-09)

• Responded to public inquiries by telephone and email regarding the federal electoral process.
• Explained voting options and procedures clearly to help voters understand how to cast their ballot.
• Addressed complaints and took appropriate action to resolve client issues while maintaining respectful service.

– Sir Robert Borden High School (2017)