Aisha Bajwa

Retail leader with over two decades of progressive experience spanning frontline customer service, store operations management, corporate retail systems, and high-level escalation handling.

Background includes assistant management within fashion retail, executive-level customer resolution for a major national retailer, and small business operations. Seeking to bring proven leadership, polished client care, and operational discipline to an Assistant Manager role within a luxury fashion environment.

Administrative Assistant - Alyssa Dotson and Company

(2020-01)

Provide administrative support for a busy real estate practice, including scheduling, client communication, and documentation.

• Coordinate marketing and promotional materials to support listings and brand presence.
• Manage day-to-day office operations in a hybrid work environment, balancing multiple priorities with strong attention to detail.

Customer Experience Specialist — Escalations - Best Buy, Corporate Office

(2020-01 - 2020-12)

Handled highly sensitive, escalated customer service cases routed through the executive (CEO) office, resolving concerns with professionalism and discretion.

• Acted as a calm, solutions-focused point of contact for the company's most challenging customer situations, protecting brand reputation.

Owner / Operator — Dispatch & Operations - Mehran Pacific Trucking Ltd.

(2011-01 - 2019-12)

Ran daily dispatch operations for a small trucking business, coordinating pickups and deliveries to ensure on-time performance.

• Managed bookkeeping and financial record-keeping using QuickBooks.
• Oversaw customer relations and general administration, ensuring clients were treated professionally at every touchpoint.

Assistant Manager - Esprit

(2009-01 - 2011-12)

Supported store leadership across daily operations, staff supervision, and customer service on the sales floor of a fashion retail brand.

• Assisted with merchandising standards, inventory management, and driving store sales performance.
• Contributed to a positive client experience in a fast-paced, style-driven retail environment.

Customer Service Rep → Operations Manager → Retail Systems Analyst - Future Shop

(1997-01 - 2010-12)

Progressed over a 13-year tenure from Customer Service Representative to Operations Manager, overseeing daily store operations and team performance.

• Moved into a corporate role as Retail Systems Analyst, supporting retail systems, processes, and store-level operational rollouts.
• Built a strong foundation in customer service, operations leadership, and retail technology across multiple positions.

General Business Studies - [School Name]

Medical Terminology Course - [Institution Name]

High School Diploma - [School Name]