Aisha Cacho

Dedicated and caring customer service professional with over two years of experience in fast-paced environments, including Calgary International Airport and international hotel brands. Brings a warm yet professional approach to every interaction, supported by strong communication, organizational, and administrative skills. Committed to delivering attentive, high-quality service while ensuring clients feel respected, supported, and well cared for at all times.

Front Desk Host / Night Auditor at Hyatt Place Calgary Airport (2025-08 – 2025-10)

• Opera Cloud Management: Process guest check-ins/outs, reservations, and profiles using Opera Cloud to ensure seamless front desk operations.
• Night Audit: Verified and balanced daily transactions, reviewed accounts, and prepared accurate financial reports for management review.
• Guest Relations: Address concerns promptly and provide effective service recovery to maintain guest satisfaction.

Sales Associate at Hudson by Avolta (2025-02 – 2025-08)

• Customer Service: Assisted travelers with product recommendations to enhance the shopping experience in a fast-paced, high-traffic airport retail environment, delivering attentive and personalized service.
• Store Operations: Processed sales using POS systems, handled currency exchanges, restocked merchandise, and maintained organized displays while ensuring accuracy, security, and compliance with loss prevention protocols.
• Security Clearance: Held a valid RAIC ID and passed Transportation Security Clearance, demonstrating trustworthiness and adherence to airport security standards.

Sales Clerk at Rexall Pharmacy Group ULC (2024-11 – 2025-04)

• Customer Service: Assisted with product inquiries, recommendations, and ensuring a positive shopping experience.
• Cash Handling: Processed sales, balanced registers, and maintained financial accuracy.
• Store Organization: Maintained cleanliness, organized displays, and adhered to health protocols.

Administrative Assistant at Art Circle Gallery Headquarter (2023-09 – 2024-10)

• Inventory Management: Scheduled audits and coordinated tasks for process efficiency.
• Art Documentation: Kept precise records of art descriptions, locations, and availability.
• Data Accuracy: Maintained reliable, up-to-date operational records.

Master of Business Administration in Business Administration – University Canada West

Manager en Hôtellerie Internationale in Hotel and Tourism Management – Vatel Hotel and Tourism Business School

Bachelor of Science in International Hospitality Management – De La Salle-College of Saint Benilde