Technical Sales Specialist 04/2022 to 04/2023
NTT Business Process outsourcing( for the process Cogeco)
- Connect with clients across the country
- Make outbound calls to retain customers.
- On inbound and outbound sales queues, inform customers about the newest products and services.
- Streamline phone flows, offer first-call resolution, and meet or exceed customer expectations.
- To provide customised solutions, make an effort to comprehend the customer's demands and situation.
- Handle incoming calls and help consumers with their needs, offering the best solution to encourage purchases.
- By educating clients about products and services, you can create a need and carry out company plan that achieves or surpasses financial goals.
- Contacting consumers again to confirm their happiness and to increase sales chances.
- Answer questions from customers accurately and professionally
- Maintain accurate records of customer interactions in the necessary systems.
- Effectively communicate with customers about accounts, products, pricing, promotions, etc.
Technical Buyer 03/2020 to 06/2021
HTIC GOBAL
- To ensure prompt and correct component and material procurement, keep the lines of communication open.
- Organise and oversee logistics with vendors and shipping firms.
- Track the status of each order and, if delays occur, take the required action.
- Prepare the relevant paperwork for customs.
- Review inventory levels and take appropriate action when necessary. Raise corrective actions for defects from suppliers.
- Review engineering requests, get quotes from suppliers, and bargain for the lowest price and delivery.
- To resolve inconsistencies between receiving and billing, collaborate with AP, receiving, and suppliers.
- Maintain and improve the operational relationships with suppliers, and through maximising purchases, help the business remain competitive.
- continuously observe the materials on the shop floor and create better ways to get and manage stock.
Purchasing Specialist 07/2018 to 10/2019
GWCC Promo QC
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Verified products appeared at correct locations in proper quantities.
- Established strong vendor relationships to maintain and support business.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
Operations Manager 06/2017 to 03/2018
Shell Oil Company LLC
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Communicate with all managers to ensure progress of staff and goals are understood.
- Build rapport and trust through the effective management of staff.
- Develop and maintain an effective working relationship with the customer to meet employment, as well as business objectives.
- Responsible for the management of temporary staff attending Amazon, and liaising with managers at all levels on staffing.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Attend/manage staff testing on manual handling and health & safety.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
