RENORUN – CANADA
OUTBOUND SUPERVISOR 06/2022 – 12/2022
- Led process of choosing teams, and the prioritization of outbound orders. • Coordinated with loading department and other various teams to execute orders. • Supervised projects to streamline operations and improve processes. • Managed and scheduled daily team tasks.
OUTBOUND COORDINATOR
- Monitored orders in fulfillment brain and coordinated with picking, loading, and dispatch team for smooth operation. • Oversaw inventory count and updated warehouse based on product availability in WMS. • Handled exception cases; prioritized orders based on priority; assigned trucks for dispatching in Bringg.
ALLIANZ SERVICES PRIVATE LTD. – TRIVANDRUM, KERALA, INDIA
ASSISTANT MANAGER OPERATIONS 04/2016 – 08/2020
- Built, management, and motivated a team of 11 members. • Facilitated daily work allocation, resource scheduling, capturing, and reporting relevant MIS, completing performance management tasks to enhance team and individual performance. • Handled query resolutions; participated in discussions with process owners; solved issues and improved processes. • Ensured team members were aware of ISMS principles, policies, procedures, standards, and guidelines. • Leveraged fair evaluation processes, employee reviews, and staff mentoring
DEPUTY TEAM LEAD
- Managed and supervised activities of team in Assistant Manager’s absence; organized team events. • Trained new team members and existing team members in process and soft skills. • Coached and mentored team members; acted as point of referral/escalation in manager’s absence. • Assisted manager in responding to escalations; ensued root causes were addressed to avoid repetitive error.
24/7 CUSTOMER PRIVATE LTD. – BENGALURU, KARNATAKA, INDIA
DIGITAL INTERACTIVE ADVISOR 10/2015 – 04/2016
- Provided chat assistance to customers of Argos (UK based online selling portal). • Addressed queries, suggestions, concerns, interested, and disinterests of customers through online chat platform.
ACCENTURE SERVICES PRIVATE LTD. – BENGALURU, KARNATAKA, INDIA
PROCESS ASSOCIATE 01/2014 – 06/2014
- Managed project based on supply and consumption of power and gas for UK based power and gas supply company. • Loaded data into SAP database to create tickets for team members. • Oversaw clearing and resolving of tickets according to various corresponding algorithms
