Community Support Worker - Thompson Community Services
(2023-02)
Provides care, training, coaching and support to clients and assists in their developmental growth and success in a residential and / or community setting. Maintains the residential home / community program. Provides case management and related administration. Provide support to clients.
- Ensuring clients have their needs met in a safe environment where their unique physical, social, emotional, intellectual, spiritual and cultural needs or interests are respected
- Ensuring personal service plan goals are in place while being realistic and appropriate to the client
- Administering prescribed medications as required
- Working within CARF, CLBC standards and legislative requirements
- Providing services within the agency's philosophies, values, policies and procedures
- Ensuring all areas are clean and tidy, and all equipment is repaired and maintained in good order
- Perform regular safety checks
- Carrying out housekeeping duties
- Participating in routine fire drills and emergency procedures
- Developing reviewing and updating strategy lists from the client's personal life plan, revamping and improving the plan as appropriate and documenting / reporting client progress and concerns
- Submitting quarterly reports on client's progress
- Accompany clients at work sites or recreational events and provide them with coaching and support
- Representing the clients at meetings and advocating on their behalf
- Administrative duties
- Support company administrative purposes
Operations and logistics manager - swift energy NIGERIA
(2013-02 - 2022-09)
- Oversaw product distribution and storage to ensure timely delivery to customers
- Monitored operating expenditure budgets and implemented corrective actions as required
- Planned and implemented supply flow management systems to meet client demand
- Resolved transportation and logistics system issues to ensure operational continuity
- Negotiated with customers and suppliers to improve supply chain efficiency and sustainability
- Managed customer, vendor, and stakeholder expectations to ensure timely product delivery
- Developed risk management programs to ensure continuity of supply during emergency situations
- Ensured field operations were executed to optimize product distribution
- Maintained performance metrics, operational reports, customer service logs, and safety records
- Prepared financial and operational reports to track company expenses and budgets
- Hired and trained staff and maintained employee records and databases
- Supported overall company administrative and operational functions
Claims & Charge Back / Virtual Banking - UNITED BANK FOR AFRICA PLC
(2007-09 - 2012-12)
- Ensured timely resolution of Visa, VPay, and local and international chargeback transactions for Nigeria and affiliate countries
- Processed chargebacks related to Interswitch debit cards, POS, web, and airtime disputes
- Resolved virtual banking disputes, including airtime issues and inter- and intra-bank electronic funds transfer disputes on U-Direct, U-Mobile, and bill payment platforms (DSTV, Air Nigeria, PHCN, etc.) in collaboration with eTranzact, Interswitch, and Multichoice
- Processed and settled NIBSS Interbank Instant Payment (NIP) transactions
- Executed daily SQL queries on Postilion Post Office to generate source node STANs for acquired VPay transactions on UBA terminals
- Investigated fraudulent transactions and provided supporting evidence and footage
- Resolved remote on-us and off-us transaction issues
- Delivered nationwide training on card risk management, arbitration of dispense issues, and fraud prevention
- Queried and re-opened defaulted claims for further investigation and resolution
- Performed settlement and reconciliation of card accounts
- Provided excellent customer service and effective conflict resolution
Marketing and Operations Manager - DESTAKIN OIL & GAS MARKETING NIGERIA LTD
(2004-02 - 2007-08)
- Planned and managed distribution and supply network operations
- Marketed the company's products and services
- Formulated and implemented strategies to strengthen and expand the company's core business focus
- Established goals, structures, and processes to support smooth business operations
- Collated, reviewed, analyzed, and recommended credit requests for corporate clients
- Managed and maintained strong client relationships
Supervisor - UNITED NATIONS POPULATION FUND (UNFPA) - Osun State, Nigeria
(2003-03 - 2004-02)
- Supervised interviewers for the UNFPA 5th Country Programme of Assistance in Osun State, Nigeria
- Collected and validated project data used for monitoring and evaluation activities
- Conducted advocacy and publicity initiatives to promote the organization's projects
- Liaised with local and state community leaders to support organizational goals and programme implementation
- Supervised field researchers and coordinated surveys with respondents
- Collated, reviewed, and analyzed raw data to support accurate reporting and effective project implementation
