Customer Care Associate - FedEx Express Canada Corp
(2020-02)
- Update and manage client accounts.
- Track shipments, open and resolve cases for customers on delays, billings and package research.
- Provide policy and service information / service disruption (if any)
- Assisted customers with a warm and professional attitude helping them resolve their concerns.
- Processed invoice payments and other service fees.
Marketing Assistant - One Stop Appliance
(2018-11 - 2020-01)
- Assisted in marketing products and services for the company online and with walk-in customers.
- Answered incoming phone calls/ emails and assisted with general queries.
- Performed administrative tasks such as arranging call backs, emails, accepting payments and writing receipts.
Assistant Manager - Chevron Gas Station & Town Pantry - Richmond
(2017-01 - 2018-10)
- Planned, directed and evaluated the operations of retail business.
- Managed staff and assigned duties.
- Resolved customer complaints; Developed and implemented marketing strategies.
- Planned budgets and authorized expenditures.
- Determined staffing requirements and helped with product inventory.
- Studied market trends to determine consumer demand and potential sales volumes
Store Team Member and CDC Ambassador - Value Village - Courtenay
(2015-12 - 2016-10)
- Coordinated with team workers and kept the area tidy on-site and assisted customers bringing in large quantities of donations.
- Also served as a cashier and helped with other store responsibilities such as stocking and organizing.
Phone Banking Officer - Citibank India
(2014-06 - 2014-09)
- Provided outstanding customer service, personal banking needs and advised banking solutions.
- Handled credit card disputes and provided a smooth client experience by inbound phone calls.
- Offered credit card products via phone banking, and accepted new applications for the same.
- Prevented client banking problems and resolved queries concerning balance inquiry, billing cycle and making changes to their account, amongst others.
Master Credit Specialist - American Express India Pvt. Ltd.
(2012-11 - 2014-04)
Worked in Credit Bureau Unit under Global Credit Administration (GCA) as a Master Credit Analyst and analyzed reports for accurate reporting to credit agencies/ bureaus in U.S.
- Used analytical and critical thinking skills to solve credit cases and reported accounts effectively to credit bureaus, in accordance with credit regulations in the US.
- Resolved credit disputes, delinquent accounts and updated up to date information for individual card holders, small business accounts and a few corporate accounts.
- Cross-skilled for another job role, Outside Agency Special Research (OASR) and helped in reporting and handling delinquent accounts with other agencies and third parties.
- Implemented good analytical and problem solving skills and received valuable recognition.
- Received a very high and special appreciation by the EVP of Risk Management of Amex for possessing good knowledge and having the ability to work productively, sincerely and efficiently.
Mgt. Trainee, Sr. Exec. - Hellmann Worldwide Logistics - India
(2012-04 - 2012-11)
- Tracked major air shipments (air exports) and filed accurate corresponding records.
- Studied and implemented air freight concepts, tracking, planning, customs and SOPs in depth.
- Also, handled a regular account as an apprentice to a senior side by side, for a major client.
