Alana Barclay

HR professional with progressive experience in a high-volume transportation environment, specializing in employee relations, workplace investigations, full-cycle recruitment, and disability/leave management. Has stepped into leadership-adjacent work — training new Talent Acquisition team members, leading a WSIB-focused project, and representing HR on the Drivers Council and Operations Engagement Committee. Known as a trusted partner to frontline employees and operations leaders, with a track record of delivering practical, business-aligned HR solutions.

HR Generalist, Transportation - Gordon Food Service - Milton, ON

(2023-06)

• Lead onboarding, orientation, and new hire training for transportation employees, coordinating logistics across operations, payroll, and IT to ensure a seamless ramp-up.
• Train and coach new members of the Talent Acquisition team, sharing hands-on guidance across the recruitment lifecycle from sourcing through offer.
• Investigate employee complaints involving conflict, harassment, violence, and potential discrimination; conduct confidential interviews and partner with leadership on resolution and corrective action.
• Manage short-term disability, long-term disability, and other leave of absence cases from intake through return-to-work, coordinating with insurers, healthcare providers, employees, and managers.
• Led a WSIB-focused project, partnering with operations and health & safety stakeholders to strengthen claims management and reporting processes.
• Coach operations leaders on performance management, including documentation, performance improvement plans, and progressive discipline.
• Administer RRSP enrollment and group benefits, supporting employees through plan selection, life events, and claim questions.
• Produce monthly HR reports — including WSIB statistics, headcount, and workforce trend metrics — to support leadership decision-making.
• Represent HR on the Drivers Council and Operations Engagement Committee, co-facilitating employee engagement events and hosting in-person activations across the transportation function.

Recruitment Coordinator, Transportation - Gordon Food Service - Milton, ON

(2023-02 - 2023-08)

• Managed open transportation requisitions end-to-end, conducting first-round phone screens and coordinating all subsequent steps: second interviews, road tests, ride-alongs, drug and lift testing, background checks, and offer delivery.
• Coordinated onboarding logistics with successful candidates, including start dates, pre-employment paperwork, and orientation scheduling.
• Set up new hire system access — employee IDs and corporate email accounts — in partnership with IT.
• Co-facilitated weekly Ontario Labor Planning meetings with the HR Generalist, reporting on pipeline status, requisition aging, and recruitment priorities.

Inside Sales Representative - Gordon Food Service - Milton, ON

(2020-11 - 2023-02)

• Partnered with the street sales division to coordinate customer orders, special events, and truckload sales, resolving requests accurately and on time.
• Investigated and resolved delivery discrepancies by liaising with operations, transportation, and customer care teams.
• Provided full vacation coverage for assigned sales representatives 2–3 times per month, independently managing accounts and customer relationships.
• Built strong cross-functional relationships across departments to ensure aligned execution and a consistent customer experience.

Customer Care Representative - Gordon Food Service - Milton, ON

(2017-04 - 2020-10)

• Managed a portfolio of national multi-unit accounts as the primary point of contact for product availability, delivery, credit, and account discrepancies.
• Handled inbound calls from national, regional, and street accounts, balancing portfolio responsibilities with team queue coverage.
• Partnered with peers to maintain consistent service levels and resolve escalations.

Diploma - Human Resource Management - McMaster University (2020)

Diploma - Social Service Work - Sheridan College (2013)