Alayne Laatoriaa

Detail-oriented Administrative Professional with experience supporting office operations, customer service, document management, workflow coordination, records administration, and reception services. Recognized for strong organizational skills, accuracy, professionalism, and the ability to manage multiple priorities while providing exceptional support to clients, analysts, management, and internal teams.

Workflow Distribution Associate at FORESTERS FINANCIAL (2023-07 – 2024-10)

• Coordinated workflow distribution and document processing across multiple business units.
• Maintained accurate records, indexed documentation, and ensured compliance with internal procedures.
• Prepared daily operational reports and supported department objectives through administrative coordination.
• Updated process documentation and assisted with workflow improvement initiatives.
• Managed competing priorities while maintaining service standards and quality targets.

Receptionist (Contract) at GLEN CORPORATION (2023-03 – 2023-06)

• Managed incoming and outgoing mail, courier deliveries, and office correspondence.
• Created, maintained, and organized files and records for efficient retrieval.
• Assisted multiple departments with administrative support and document management.
• Welcomed visitors and provided professional front-line customer service.

Lobby Ambassador / Receptionist at EXCELA TECHNOLOGIES (2019-06 – 2021-10)

• Served as the primary point of contact for visitors and clients.
• Maintained visitor records, security logs, and reception operations.
• Managed inquiries and directed communications to appropriate departments.

Corporate Receptionist / Office Administrator at CDS (2015-09 – 2018-03)

• Coordinated daily office administration, mail distribution, and courier services.
• Developed and maintained organized filing systems to improve efficiency and accessibility.
• Supported staff with administrative tasks, documentation, and office operations.
• Trained backup reception and administrative personnel.

Ontario Secondary School Diploma – Northview Secondary School