Senior Coordinator, Education & Academic Affairs - Trillium Health Partners – Credit Valley Hospital
(2022-11)
- Provide high-level operational and executive support to the VP, managing complex priorities, communications, and decision-making workflows
- Coordinate strategic initiatives, committees, and projects across the Education & Academic Affairs portfolio
- Lead and manage special projects, ensuring alignment with organizational priorities and timelines
- Oversee physician education lead contracting processes, including tracking, coordination, and stakeholder communication
- Develop executive-level materials including briefing notes, reports, presentations, and correspondence
- Collaborate with internal departments and external partners (e.g., University of Toronto, TAHSN) to support academic and clinical initiatives
- Support development and tracking of annual work plans, strategic goals, and performance deliverables
- Conduct research and analysis to inform leadership decisions and program development
Senior Administrative Assistant, Performance & Business Intelligence - Trillium Health Partners – Credit Valley Hospital
(2021-09 - 2022-11)
- Supported senior leadership including VP and Directors within a data-driven healthcare performance environment
- Coordinated executive operations including calendar management, meeting facilitation, and priority alignment
- Developed and maintained Standard Operating Procedures to improve team efficiency and consistency
- Prepared high-level reports, presentations, and briefing materials to support strategic initiatives
- Led administrative team coordination and facilitated team meetings
Senior Administrative Clerk, Learning & Organizational Development - Trillium Health Partners – Mississauga Hospital
(2017-08 - 2021-09)
- Coordinated recruitment, onboarding, and talent management processes for leadership roles
- Managed Learning Management System (LMS), including reporting, troubleshooting, and content administration
- Delivered analytics and reporting to senior leadership to support workforce planning
- Coordinated large-scale training programs, leadership development initiatives, and organizational events
- Supported implementation of organizational development strategies aligned with hospital priorities
- Designed and implemented process improvements, tools, and templates to enhance operational efficiency
- Facilitated new employee orientation and leadership onboarding programs
Benefits Specialist - Platinum Health Benefits Solutions - Mississauga, ON
(2012-07 - 2016-08)
- Managed health and dental claims processing, billing analysis, and error resolution
- Interpreted Explanation of Benefits (EOBs) and ensured compliance with healthcare policies
- Collaborated with healthcare providers and clients to resolve complex cases
- Maintained strict confidentiality of sensitive health and financial information
- Supported process improvements and contributed to operational enhancements
Health Promotion Volunteer - Canadian Cancer Society
- Led community outreach and awareness initiatives focused on cancer prevention and screening
- Supported patient engagement and education through events and health promotion activities
Hospital Volunteer – Oncology & Ambulatory Care - Credit Valley Hospital
- Supported patient flow, administrative tasks, and patient care assistance
- Assisted clinical staff in delivering a positive patient experience
