Inside Sales Account Representative - Accenture
(2026-01)
- Generate and qualify high-value leads through targeted outbound campaigns and prospecting activities.
- Identify complex business needs to recommend tailored products, services, and customized proposals.
- Manage end-to-end client relationships, consistently driving revenue through strategic upselling and cross-selling.
- Negotiate pricing and contractual terms directly with key decision-makers to close business opportunities.
- Collaborate with marketing, technical specialists, and external sales units to maximize pipeline velocity.
Senior Operations Representative - TD Bank
(2018-05 - 2025-03)
- Led the investigation and resolution of complex fraud and non-fraud credit card disputes in strict compliance with Visa and Mastercard regulations.
- Analyzed chargebacks and arbitration cases, making definitive, high-risk financial decisions based on regulatory guidelines.
- Served as Subject Matter Expert (SME) for dispute management, mentoring junior analysts and supporting frontline banking teams.
- Managed end-to-end dispute documentation, client communications, and formal Notice of Action correspondence.
- Consistently exceeded rigorous Service Level Agreements (SLAs) and internal quality performance metrics.
Customer Service Officer - TD Canada Trust
(2017-02 - 2018-04)
- Delivered solution-focused financial services to retail banking clients, driving customer retention and satisfaction.
- Identified client needs through targeted discovery questions to recommend appropriate credit, savings, and day-to-day banking products.
- Served as LEI Ambassador, championing organizational compliance awareness and internal best practices.
- Resolved escalated customer grievances efficiently while adhering strictly to federal banking policies.
Inbound Sales Representative - President's Choice Financial
(2015-04 - 2016-12)
- Handled high-volume inbound inquiries, identifying key opportunities to cross-sell Mastercard products and Account Balance Protection.
- Maintained flawless customer data integrity within internal CRM systems and coordinated with back-office teams for rapid fulfillment.
Sales Associate - Hudson's Bay Company
(2013-09 - 2015-03)
- Provided personalized product recommendations and high-end bridal consultation support, consistently exceeding monthly sales targets.
