Commercial Loan Administrator
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I am a highly organized and detail-oriented professional with extensive experience across financial services, higher education, and public sector administration. Skilled in commercial lending, compliance, and stakeholder support, I excel at managing complex processes, maintaining accurate records, and ensuring regulatory adherence. My background spans from loan administration and underwriting to university compliance and government project management, giving me a unique ability to adapt quickly, solve problems, and deliver results in fast-paced environments.
Known for my strong communication, training delivery, and customer service skills, I am committed to building positive relationships, supporting teams, and contributing to organizational success.
Integris Credit Union | Prince George, BC
Mar 2025 – Present
Support Business Relationship Managers with the end-to-end processing of commercial loans, including credit checks, loan documentation, disbursements, and compliance reviews.
Maintain and update loan/security files, prepare legal documentation, and coordinate with members, lawyers, and external partners to close loans.
Provide member servicing through inquiries, account maintenance, and insurance updates, contributing to positive client relationships.
Monitor loan performance by tracking delinquencies, overdrafts, and realization accounts, supporting risk management.
Assist with reporting and documentation tracking for daily/monthly loan activity, renewals, and annual financial reviews.
Experience gained: Developed strong technical knowledge of commercial lending, financial compliance, risk monitoring, and client service within the credit union sector.
Cardiff Metropolitan University | Cardiff, UK
Jun 2022 – Mar 2025
Acted as primary compliance contact for UK Visas and Immigration (UKVI) in a high-pressure admissions environment.
Delivered training to staff, agents, and departments on regulatory compliance and sponsor requirements.
Reviewed, prepared, and processed visa-related documentation (CAS issuance), ensuring full adherence to immigration rules.
Maintained accurate records, generated reports, and supported multi-team collaboration during student enrolment.
Experience gained: Strengthened regulatory compliance expertise, advanced training delivery and reporting skills, and built strong stakeholder management capabilities.
Cardiff County Council | Cardiff, UK
Jan 2021 – Feb 2022
Provided advice on housing benefits, welfare reform, and homelessness prevention through phone and in-person consultations.
Handled inquiries at first contact, assessed needs, and escalated cases for intervention as required.
Advocated for clients navigating social services while promoting financial independence and digital inclusion.
Experience gained: Enhanced advocacy and client support skills, deepened knowledge of public services, and gained expertise in managing sensitive and complex cases.
I hold a Diploma of Higher Education in History, which equipped me with strong analytical, research, and critical thinking skills through the study of complex historical events and interpretations. This experience sharpened my ability to evaluate information, construct well-reasoned arguments, and communicate ideas clearly both in writing and verbally. I also developed advanced research techniques, problem-solving abilities, and time management skills while gaining cultural awareness and global perspective—transferable strengths that continue to benefit me in professional environments.
I am currently in the process of completing my Bachelor of Arts in History, further deepening my expertise and expanding my academic and professional horizons.